Cloud Security Team Lead

Provide leadership and direction for the cloud security function. Oversee the development, implementation, and maintenance of cloud security, including access management, vulnerability assessments, security posture validation, security of cloud architecture, and regulatory compliance. Develop and implement business plans, policies and procedures to maintain a secure configuration of cloud resources. Lead the development of technical expertise across teams and platforms. Collaborate across teams and departments to develop and execute customer service strategies that enable customer to meet their company objectives within the realms of security and compliance. Responsible for adhering to company security policies and procedures, and any other relevant polices and standards, as directed. CJIS clearance will be required. 

Cloud Security Team Lead Career Level Summary

Supervises the daily activities of technical and business support team members

Sets priorities for the team to ensure task completion; coordinates work activities with other team leads

Problem solving is guided by processes and procedures; receives guidance and oversight from manager

Primary focus is management of a team

Cloud Security Team Lead Critical Competencies

Business Insight: Utilizes knowledge of practices and approaches for managing the function as a viable business entity

Utilizes knowledge of the organization's business model and operations to drive projects and analyses that support he organization's mission. Applies advanced understanding of the policies, practices, trends and information that impact the organization and its customers to anticipate and plan for each step of a complex project. Demonstrates understanding of the financial impact of decisions/solutions to drive projects

Systems Thinking: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made

Facilitates collaboration with different stakeholders with varied perspectives to develop effective solutions to issues.

Strives for optimum organizational efficiency by applying systems thinking across boundaries and making recommendations about policies/ processes.

Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made.

Cloud Security Team Lead Key Responsibilities

Other Incidental tasks related to the job, as necessary.

Manage individual performance and team performance to achieve functional and or team objectives using technical experience and security knowledge

Leads resources in security incident response procedures

Sets priorities for the team to ensure task completion; coordinates work activities with other team leads and managers

Directs, track and assess the impact of training for employees

Manage daily operations to include workflow, staffing, coverage and employee time off

Problem solving is guided by processes and procedures; receives guidance and oversight from manager

Focus on continuous improvement to the operation, technical standards and the customer experience

Participate in established projects at the functional level

Handles customer escalations for technical and non-technical issues

Primary focus is management of a team

Cloud Security Team Lead Knowledge

Strong knowledge of the principles of customer service management and delivery

Knowledge of all facets of customer retention (CRM)

Knowledge in the methods and principles of finding resolution to customer concerns

Developing knowledge in crafting a customer contact strategy

Advanced knowledge of Cybersecurity principles, threats, and vulnerabilities

Advanced knowledge of incident response methodologies

Advanced knowledge of computer networking concepts and protocols, and network security methodologies

Advanced knowledge of Advanced physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, NICs, Data storage)

Advanced knowledge of defense-in-depth principles and practices (e.g., defense-in-multiple places, layered defenses, security robustness).

Advanced knowledge of virtualization and cloud-based Infrastructure (AWS, Azure, GCP)

Advanced knowledge of which system files (e.g., log files, registry files, configuration files) contain relevant information and where to find those system files

Advanced knowledge of networking protocols (e.g., TCP/IP), services (e.g., web, mail, Domain Name Server), and how they interact to provide network communications

Applies operational business practices and coordinates with other closely related areas to improve efficiency

Specialist knowledge in support of Rackspace standards

Strong knowledge in analyzing operational processes, escalation procedures and performing training needs assessments for identifying opportunities for service delivery improvements. Expert knowledge in developing customer service department procedures

Cloud Security Team Lead Skills

Ability to communicate effectively across levels verbally, in writing, and in presentations

Ability to engage and motivate subordinates and peers individually and in teams

Strong skills in problem solving and resolving customer escalations

Able to handle multiple tasks and prioritize work under pressure

Demonstrate sound problem-solving skills coupled with a desire to take on responsibility

Cloud Security Team Lead Education

Bachelor's Degree in business or technology related field.

At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required

Cloud Security Team Lead Certifications

ITIL Certification preferred. 

Project Management Certification preferred. 

CISM preferred. 

CISSP or CCSP preferred.

Certified Ethical Hacker preferred. 

SANS GIAC Certified Incident Handler (GCIH) preferred. 

Cloud Security Team Lead Experience

5 - 8 years of relevant work experience in network security, cyber security, or a related field to specialty which will be led.

Demonstrated ownership in some leadership tasks.

PREFERRED:

Experience indirectly leading teams or guiding less experienced resources.

Experience leading projects or portions of projects.

Physical Demands

 General office environment: no special physical demands required. May require long periods of sitting and viewing a computer monitor. Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Must be able to lift 50 lbs over-head.

Travel

Occasional domestic/international travel, less than 50%

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $96,100 –$124,600. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.