Cloud Reliability Specialist at Epicor

| Austin, TX
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Description & Requirements
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers' ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
The Cloud Reliability Specialist provides support to the organization by managing incidents, monitoring alerts, and making sure that the right parties are involved to resolve any issue in a timely manner. It is a perfect place to start a career in IT with many opportunities to grow within Epicor. From software development to integrations, IT security, specialized customer support, Azure, AWS or any other platform, we're in the game and need the support and enthusiasm of people like you.
What You'll Do:
• Work the day shift, Tuesday through Sunday, from 8 AM- 5 PM
• Triages issues between different areas of the organization.
• Manages incidents through ServiceNow and Opsgenie.
• Manages ServiceNow tasks.
• Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Perform other duties as assigned.
What You Need to Succeed:
• IT education / certification(s).
• Good writing and oral communication skills.
• Troubleshooting skills.
Additional Skills That Could Set You Apart:
• Ability to identify and seek needed information/research skills.
• Skills in critical thinking, problem-solving.
• Ability to multitask in a dynamic fast-paced environment.
Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks

What are Epicor Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

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