Position Overview

The Cloud Migration Engagement Manager is responsible for the overall customer migration of large global clients to the Cloud (AWS, Google Cloud, Azure). This role includes ownership of technical and service elements related to cloud migration project engagements. Specifically, this individual will be responsible as the single point of contact for:

DISCOVERY & SCOPE

• Work with Go-To-Market (GTM) team to gather appropriate information
• Determine Scope and complexity
• Work with GTM team to create offering & proposal of services needed
• Set customer expectations of the process and the roles & responsibilities
• Identify potential 'hot spots' and ensure best practices have been applied

PRE-MIGRATION

• Coordinate cross-functional activities with Customer, TD Consulting and/or Partner(s)
• Work with the customer on migration planning activities including other parts of the ecosystem (ETL, BI, and Analytic Applications).

MIGRATION

• Manage data migration and validation
• Manage security & privacy changes
• Manage workload management setup

STABILIZATION

• Manage performance remediation assistance
• Manage initial system issues to resolution
• Manage turnover to operations

Key Areas of Responsibility

• Assist in on-going the refinement of playbook for successful cloud migrations with lessons learned
• Govern the execution of the playbook for specific migrations.
• Capture best practices & lessons learned
• Develop relationships and governance for each Cloud Migration with the customer, partners, and Teradata stakeholders.
• Manage overall customer experience before, immediately preceding, and during Cloud Migration
• Develop in-depth understanding of the customer's objectives in migrating to the Cloud.
• Engage at all levels of the customer from the Senior Executives to the Database Administrator (DBA)
• Develop strong relationships and build advocacy with key decision makers at Customers.

• In conjunction with the Account Executive and other members of the account team, create a communication and set accountability during the migration.
• Identify risks/issues for the migration and the corresponding mitigation strategy for each.
• Work closely with Teradata Customer Support (CS&S), Global Support (GSO), and the Cloud Migration (CM), Cloud Operations, Teradata Consulting teams to ensure appropriate resources are assigned as necessary.
• Engage with the customer and partners to ensure tasks outside of Teradata are understood and being executed.

Education and Experience Required

• BS or Masters degree in business, technical or professional discipline or equivalent work experience.
• 10 plus years IT industry and experience within the Data & Analytics
• Business management experience including engagement management experience with multiple project streams and complex Enterprise Information Managemen or Analytics implementations.
• Experience and ability to work in a matrixed organization.
• Ability to scope and create action plans through business needs analysis which include critical thinking and analytical reasoning that identifies the business opportunity with the most compelling ROI analysis, business benefits, acceptable risk profiles, and success factors.
• Experience in data & analytics ecosystem products. Knowledge in ETL, BI, and analytic tools that partner with Teradata.
• Demonstrated consultative approach to business problem solving internally or with the client/prospects and/or partners.
• A motivated, proactive, organized and "self-starting" attitude and working style. Strong personal and team goal orientation.
• Expertise in developing and delivering working documents that communicate and corroborate complex ideas.

OTHER ATTRIBUTES

• Operates with an appropriate sense of urgency.
• Innovative and resourceful.
• Ability to work flexibly in a rapidly changing, ambiguous and often pressure-filled environment.
• Ability to influence and coach others. High level of personal integrity.
• Have a proven high level of initiative, self-motivation, and enthusiasm.
• Thinks strategically and laterally when making decisions and solving problems.
• Ability to transform strategy into results.
• Excellent presentation, communication, and interpersonal skills.