Clinical Support RX Agent
The Clinical Support Prescription team is responsible for areas of the member/physician experience as related to prescriptions. The primary responsibilities will entail communication with Doctor On Demand physicians for direction on prescription issues as they arise for patients to ensure effective and efficient delivery of high quality care for patients.
Responsibilities:
- Respond to calls, emails, and live chats from members & physicians regarding prescription issues
- Provide support to physician staff, to ensure patients obtain the appropriate care in a timely manner
- Identify and escalate priority issues that need immediate attention via established pathways and follow up if needed
- Provider troubleshooting to physicians and members as pertains to prescribing platform
- Be self-motivated enough to complete tasks without being prompted
- Willing to work flexible hours which may include evening or weekend shifts
Requirements:
- 3-5 years background in the medical field
- Medical Assistant training or higher (preferred)
- High school diploma or equivalent.
- HIPAA certified
- Telecommuting experience is a plus but not required
- 2+ years of experience in healthcare and/or contact centers
- Call center experience related to pharmacy or health care platform
- Exceptional customer service skills
- Experience working with web based systems
- Ability to type 50+ WPM
- Knowledge of Healthcare and medical terminology (preferred)
#LI-Remote
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.