Clinical Support Engineer at MIM Software Inc. (Cleveland, OH)

| Cleveland, OH
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At MIM Software, our Clinical Support Engineers (CSE), are trained in medical imaging as well as a variety of our products and their functions. As a CSE, you’ll be at the forefront of our highly valued customer support. It’s something our customers count on when they call our support line, attend a trade show, or interact with us one-on-one during site installations.

What You'll Do:

  • In the first six months, you’ll start to develop a clinical and anatomical knowledge base and product expertise in your primary market.
  • Solve customer problems and answer questions via phone, email, and website chat support
  • Timely manage customer complaints and feedback so that complaints are resolved within two weeks
  • Actively participate and add value to our unique open and collaborative culture
  • Become a resource for fellow team members, by helping to develop and maintain internal support resources
  • Provide software training to existing customers or new users

What You'll Need:

  • An entry-level applicant with the aptitude to develop a clinical and anatomical knowledge base and learn on the job
  • Strong organizational, time management, and analytical skills to solve pressing customer concerns
  • Completion of a bachelor’s degree from a four-year accredited university or equivalent work experience
  • Strong communication & presentation skills to engage with our customers
  • Willingness to travel to our customers’ sites throughout the United States

The Perks:

  • No premium health, vision, & dental Insurance
  • Life insurance
  • Long-term disability insurance
  • 15 vacation days, plus standard holidays & winter break
  • Flexible work environment
  • Access to our fitness center
  • 401(k) 4% match retirement plan
  • Bonus incentive plan
  • Learning opportunities & tuition reimbursement

More Information on MIM Software Inc.
MIM Software Inc. operates in the Software industry. The company is located in Cleveland, OH. MIM Software Inc. was founded in 2003. It has 223 total employees. It offers perks and benefits such as Health Insurance Benefits. To see all 15 open jobs at MIM Software Inc., click here.
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