At MIM Software, our Clinical Support Engineers (CSE), are trained in medical imaging as well as a variety of our products and their functions. As a CSE, you’ll be at the forefront of our highly valued customer support. It’s something our customers count on when they call our support line, attend a trade show, or interact with us one-on-one during site installations.

What You'll Do:

• In the first six months, you’ll start to develop a clinical and anatomical knowledge base and product expertise in your primary market.
• Solve customer problems and answer questions via phone, email, and website chat support
• Timely manage customer complaints and feedback so that complaints are resolved within two weeks
• Actively participate and add value to our unique open and collaborative culture
• Become a resource for fellow team members, by helping to develop and maintain internal support resources
• Provide software training to existing customers or new users

What You'll Need:

• An entry-level applicant with the aptitude to develop a clinical and anatomical knowledge base and learn on the job
• Strong organizational, time management, and analytical skills to solve pressing customer concerns
• Completion of a bachelor’s degree from a four-year accredited university or equivalent work experience
• Strong communication & presentation skills to engage with our customers
• Willingness to travel to our customers’ sites throughout the United States

The Perks:

• No premium health, vision, & dental Insurance
• Life insurance
• Long-term disability insurance
• 15 vacation days, plus standard holidays & winter break
• Flexible work environment
• Access to our fitness center
• 401(k) 4% match retirement plan
• Bonus incentive plan
• Learning opportunities & tuition reimbursement