Nomad Health
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Clinical Excellence Associate at Nomad Health

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Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, .406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick). 
 
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.  
 
Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.

What will you do at Nomad?

The Clinical Excellence Associate will play a starring role executing and planning ways to better serve and delight our clinicians. From ongoing and regular communication via phone, email, and chat to collaborating within the Nomad system to delight our clinicians, you will work relentlessly to pursue excellence and to ensure satisfaction for our clinicians.

  • Being the eyes and ears of Nomad and always finding opportunities to improve the customer experience
  • Collaborating with the Nomad Product team to translate front-line insights into new products and services
  • Embracing an “all hands on deck” culture
  • Advocate for our clinicians while on assignment and support them through all phases of their assignment.

How will you get started at Nomad?

In your first six weeks at Nomad you will:

  • Gain a comprehensive understanding of the Nomad Health end-to-end experience and business model
  • Develop a deep familiarity with the temporary clinician staffing market, its key stakeholders, and its strengths, weaknesses, and opportunities
  • Understand what motivates people and organizations to engage in this market
  • Understand the various interaction points between clinicians and clients on the Nomad platform
  • Be available for clinician questions and issues via phone, email, and chat
  • Support and advocate for our travel nurses and allied health staff throughout their journey from job search to working an assignment

In your first six months at Nomad you will:

  • Have a deep understanding of the healthcare staffing market
  • Help design and establish a successful clinical excellence operations workflow that delights our clinicians and supports our clients thereby closing the gap between client and clinician experience
  • Become the Nomad expert on solving clinician questions, issues, and complaints
  • Assist in the development of new strategies, business models, systems, processes and products within Nomad to improve clinician experience and infuse clinical insight to our in-house teams

Of course, over this timeframe, the product and the company’s needs will change, so your role will also evolve with time — with a sharp eye towards your professional development and personal satisfaction.

Who will you work with?

As a critical member of the Nomad team, you will interact frequently with members of the Operations, Account Management, Business Development and Product teams.

Who are you?

  • You are an energetic, highly-personable, business driver who thrives on delighting customers
  • You enjoy identifying problems and designing scalable solutions
  • You are very organized and detail oriented
  • You are a strong communicator and have a knack for helping people solve their problems
  • You are eager to work in a changing, high-growth startup
  • You have previous operations, customer success, or project management experience and ideally start-up experience
  • You have 2-4 year of work experience in a relevant role
  • You are fun to hang out with and can't wait to join our team!
  • You are excited to join a team-oriented culture that celebrates wins and supports each other’s growth 
  • You have previous experience working with nurses, clinical staff, or in a healthcare setting
  • You yourself are a nurse, allied health professional, or hold a degree in healthcare administration is a plus. 
Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, 401k matching, and a remote-friendly culture, including an annual stipend to kit out your home office.
 
Exciting challenges lie ahead. Join us! Let's get to work.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • React NativeLanguages
    • ReactLibraries
    • FlaskFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
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What are Nomad Health Perks + Benefits

Nomad Health Benefits Overview

Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, free snacks and drinks, generous parental leave, gym discounts, regular team outings, and a whole lot more.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Nomad Health has a fun committee that is re-elected twice a year and helps to plan, manage, and execute events for the company. This include anything from a small happy hour, to our annual Field Day!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

An Insider's view of Nomad Health

How does your team reward individual success?

From day one, Nomad trusts me with impactful projects and supports me with immensely knowledgeable mentors and brilliant team members.

Chloe

ASSOCIATE PRODUCT MANAGER

How do you collaborate with other teams in the company?

It's been a true joy to collaborate daily with some of the brightest designers, engineers, and other product thinkers I've known in a culture anchored by trust.

Lei

PRODUCT MANAGER

What does career growth look like on your team?

I feel empowered to learn, grow, and take on amazing new opportunities at Nomad while being supported by both my team and upper management.

Claire

OPERATIONS ANALYST

How does your team reward individual success?

Working at Nomad is highly rewarding thanks to the positive culture of self growth, empathy, and united goals.

Sunny

SENIOR SOFTWARE ENGINEER

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