Spring Health
Our mission: eliminating every barrier to mental health.
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Clinical Care Navigator (Pacific Time Zone) - LCSW/LPC/LMFT

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Our mission: to eliminate every barrier to behavioral health. 


Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. 


Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.


We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC required).

What you’ll be doing:

  • Provide in-the-moment clinical support to members during inbound and outbound phone calls. 
  • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
  • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
  • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
  • Use effective written skills to complete professional documentation and to interact with members and providers through email.
  • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
  • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
  • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
  • Participate in staff meetings, case consultations, and trainings.
  • Assist with onboarding and mentoring new team members.
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

  • Must be both physically located in the US and must have US licensure
  • LCSW, LMFT, LPC, or licensed psychologist.
  • Minimum of 2+ years of direct clinical care experience.
  • Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
  • Excellent listening, written and verbal communication skills.
  • Acknowledge and embrace diversity and inclusion.
  • Motivated to go above and beyond for members to provide a high-touch experience.
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
  • Able to multi-task and context switch!

Benefits of working at Spring Health:


Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

Access to Spring Health’s platform which includes (10) free therapy sessions

Unlimited time off in addition to (12) paid holidays

16-18 weeks paid parental leave 


Creating a culture you can thrive in:

Flexible, remote friendly work arrangements and setup

Calm Fridays to encourage meeting & distraction free days 

Donation matching to support your favorite causes

Employee resource groups 


Supporting you financially through:

Competitive mix of salary and stock options

Employer sponsored 401(k) match


In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First We are genuine member advocates.

Move Fast to Change Lives We build with urgency and intention.

Take Ownership We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win We will achieve impact by innovation and evidence based frameworks.

Candor with Care We are open, honest and empathetic.


Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of no-cost therapy sessions per year for you and your dependents. We also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing with our 401K match of 2% after 90 days of employment. Additionally we provide 4-4.5 months of fully paid parental leave, and $1,000 in Professional Development stipends.

Culture
Partners with nonprofits
Spring Health matches up to $200 per year donation matching to support your favorite cause as a team member.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Our team members created five employee resources groups who meet on a monthly basis to provide professional development, community building, celebrate cultural milestones, and support company goals.
Hiring practices that promote diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, and diverse hiring panels.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability insurance
Dental insurance
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision insurance
Spring Health offers a vision plan through VSP Vision Standard
Health insurance
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500.
Life insurance
Pet insurance
Mental health benefits
Access to 12 no cost visits to the Spring Health network of therapists, medication management providers, and coaches. This renews on January 1st each year and applies to your dependents as well
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) matching
Spring provides a 2% 401(k) match to full-time employees to help you save for retirement and invest in your future.
Company equity
Spring Health offers stock options for all full time employees with a 4 year vesting period.
Performance bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles is provdied.
Charitable contribution matching
Matching up to $200 in charitable contributions per team member, per year.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
4-4.5 months of fully paid parental leave dependent on if you are the child bearing or non-child bearing parent. Depending on the state a portion is paid and the remainder is topped.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We offer pre-tax account for parking and transit.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
As of Q4 2022, we are piloting an official mentorship program and will be finalizing something later in 2023.
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services
Apprenticeship programs

Additional Perks + Benefits

You and your family need support, that’s why we give you a robust set of benefits. Our top benefits at a glance:

-Medical, dental, vision coverage starting on day one
- No-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents
-Unlimited paid time off in addition to 12 paid holidays
-4-4.5 months of fully paid parental leave
-Competitive salary plus company equity

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