Clinical Care Navigator - After Hours (Remote)

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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

About the Role
As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy, but instead focuses on supporting clients in connecting to care, exclusively by phone and email. Our headquarters are located in Burlingame, CA. This opportunity is fully remote.

*THIS IS AN AFTER HOURS, WEEKEND, AND HOLIDAY POSITION. Applicants interested in being considered for this role MUST consistently be able to work one or more of the following shifts*

Every other Saturday/Sunday:
7am-3:30pm PST OR 
3pm-11:30pm PST

Two weeknights (Monday through Friday) to be confirmed prior to job offer:
4:30pm-11:00pm PST

(exact shift times are subject to change)

You Should Be:
-Agile: you flourish in a fast­-paced, rapidly changing environment
-A proven performer: you’ve excelled in roles with constantly evolving responsibilities
-An excellent communicator: written and verbal communication is your strength
-Thorough: you’re detail-oriented and committed to getting the job done
-A time management guru: you efficiently move through a to-­do list and effectively prioritize and triage competing demands
-Tech savvy: you easily adopt and are able to navigate new technology platforms with minimal ramp up
-Eager to learn: you’re excited to work in digital health within a start-up 
-Independent and collaborative: you operate with minimal direction, but also thrive supporting team projects; you’ve excelled in a remote work environment
-Growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
-Excellent at crisis management: you are comfortable working with clients with suicidality and can use a structured interview to assess for risk and do safety planning

We Are

  • A fast-paced, growing company - We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements.
  • A team with dynamic roles - we expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow - comfort with change is a must!
  • Making an impact - over 2.5 million members are eligible for care through Lyra, and every day we impact the lives of hundreds of people by improving access to life-changing mental health care.

Responsibilities

  • Skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
  • Respond to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills
  • Independently manage a caseload of complex, multi-need clients
  • Effectively and professionally communicate with clients and providers throughout the process of accessing care, via email, phone, and occasionally text
  • Creatively troubleshoot roadblocks to offering personalized, high quality clinical care options for our clients
  • Use Lyra’s proprietary matching software as well as other methods to connect clients to the best treatment, based on each individual client’s specific needs and preferences

Requirements

  • Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required. We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered.
  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • Comfort in environments with constantly evolving responsibilities
  • Passion for connecting individuals with excellent care and able to provide short-term support over the phone and via email
  • Bilingual, Spanish-speaking candidates strongly preferred
  • A letter of interest is required as part of the application

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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An Insider's view of Lyra Health

What's the biggest problem your team is solving?

Putting clients first. - We strive to think about our various employer groups. Making sure that we have a diverse network that represents the employee populations within the various groups we work with.

Gary

Senior Strategist, Network Development

How has your career grown since starting at the company?

I joined Lyra at a very exciting stage and was empowered to wear many hats - strategy, marketing, and operations - to drive the growth of our flagship program. When I decided to explore product management, my manager was completely supportive and I was able to transfer internally to Product.

Sydney

Product Manager

What are Lyra Health Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Pet Friendly
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