Who we are

HopSkipDrive’s mission is to create opportunity for all through mobility.

Our safe, innovative youth transportation solution is used by schools, government agencies and busy families to get kids where they need to go. 

We’re a company with heart

Our partnerships with agencies, nonprofits and schools ensure educational access for some of our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs. 

We understand that transportation can mean the difference between struggle and success, and our solution helps kids reach their full potential by arranging safe, dependable transportation. 

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

We’re growing rapidly

Founded by three moms as a technology solution to their own transportation challenges, we’ve grown from serving the L.A. market to serving eight states and 15 markets across the country. We continue to expand at a rapid pace, making the Inc. 5000 and Deloitte Fast-Growing Technology lists. 

Backed by top-tier venture capital firms, HopSkipDrive has raised $45M in funding to date and shares investors with well-known brands like Airbnb, Pinterest and Ring. 

Who you are

You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

Your primary responsibility is to provide superior service to the community in a supportive and empathetic nature while working closely with other members of the Client Support team as well as other teams in the Marketplace department. You will field contacts from current and potential clients, consumers, and caregivers in our community and will be a critical player in making sure every ride is delivered smoothly and safely. You will build trust and comfort by providing excellent customer service via phone, text, chat, and email.

You exude calm under pressure and can be a beacon of comfort for clients, consumers, and caregivers both in high-stress situations and when answering questions. You are empathetic, outgoing, and friendly, and have excellent people skills. You are proficient in Excel, Word, and Google Docs. Proficiency in Kustomer is a plus. You have experience in customer service and are a master of multitasking.

This role is remote so we will consider applicants located in CA, CO, DC, FL, IL, KS, MD, MO, NC, NY, OR, TX, VA, or WA. Please be aware that your application will not be considered unless your application shows an address in these states or you indicate in your cover letter that you’ll be moving to one of these states before starting this role.

What we’re looking for

• Recognize and resolve problems before they arise
• Omnichannel support via phone, text, chat, and email
• Handle issues with customer accounts
• Troubleshoot questions about our app (iPhone and Android) and website
• Recognize trends in issues and complaints and suggest changes to improve our service
• Communicate with clients, consumers, and caregivers on our platform to get feedback on rides
• Provide ride and account assistance to clients, consumers, and caregivers
• Help maintain our internal and external FAQs and knowledge base
• Provide solutions that are consistent with HopSkipDrive policy

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market compensation, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is also proud to operate as a drug-free workplace.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.