Client Support Specialist at Marsh McLennan (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Mercer is seeking candidates for the following position:

Client Support Specialist

What can you expect?
  • Utilize strong critical thinking, discretion, and follow-through skills to monitor and manage various tasks and projects.
  • Create and edit documents using advanced technical skills in Microsoft Word, Excel, and PowerPoint while ensuring all documents produced adhere to Mercer's global identity/document standards.
  • Provide editorial peer review of documents before final production/distribution to ensure quality control of the final product.
  • Complete monthly client invoicing (using Mercer's proprietary system), including project code set-up/ management.
  • Perform tasks under limited supervision.
  • Handle sensitive information with professionalism and integrity while communicating openly and often among team members.
  • Strive to promote smooth workflow and ensure team needs are met.
  • Frequent interaction and collaboration with senior-level leadership.

What is in it for you?
  • Top benefits - generous PTO including vacation, sick, personal, and even time off for community service!
  • Opportunity to work with some of the smartest people in the industry while working for a global company with excellent benefits and dynamic culture.
  • You will have opportunities to participate in Mercer Cares, our community outreach and volunteerism initiative, which coordinates company volunteer events to encourage employees to give back to our community.
  • Excellent growth, mobility, and advancement opportunities.
  • Opportunities to participate in our mentor program, as well as participate in networking with other colleagues in our Business Resource Groups (BRGs)-Mercer Cares (community involvement), PRIDE, [email protected], Racial & Ethnic Diversity, and Rising Professionals Network!

We will count on you to:
  • Complete monthly client invoicing.
  • Establish, maintain, and manage client subject files, personal working files, and legal plan documents as applicable.
  • Provide peer review of documents before final production/distribution to ensure quality control of the final product.
  • Ensure all documents produced adhere to Mercer's global identity/document standards.
  • Contribute to accurate client/project budget management through accurate and prompt time entry.
  • Assist team with a variety of tasks as assigned.

What you need to have:
  • Bachelor's Degree or equivalent work experience.
  • 1-2 years of project support experience, preferably in a consulting environment or professional service industry.
  • Advanced computer skills, including extensive experience with Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Strong judgment, discretion, confidentiality, and decision-making skills with the ability to interact with all levels within the organization.
  • Capability to work well under pressure and with limited direction while handling multiple tasks and prioritizing effectively.
  • Exceptional interpersonal, organizational, business communication, and time management skills.
  • Strong attention to detail.
  • Demonstrated problem solving capabilities.

What makes you stand out:
  • Strong project management skills.
  • Excellent oral and written communication skills.
  • Ability to adapt quickly to business needs and priorities.
  • Previous billing/invoicing experience.

Mercer's Government Human Services Consulting (GHSC) practice focuses on the unique and challenging needs of the public health care sector, providing a wide array of consulting services to local, state, and federal government agencies across the country. GHSC specializes in assisting government-sponsored health care programs in becoming more efficient purchasers of health services and with navigating the evolving landscape of public health care from a regulatory, operational and implementation perspective.

GHSC brings together a team of over 300 highly skilled and dedicated consultants, clinicians, actuaries, analysts, and pharmacists across four offices in Atlanta, Minneapolis, Phoenix and Washington DC to ensure a coordinated approach to the administrative, operational, actuarial, and financial components of public-sponsored health care programs.

To learn more about Mercer's GHSC practice, please visit www.mercer-government.mercer.com.

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees - whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
More Information on Marsh McLennan
Marsh McLennan operates in the Consulting industry. The company is located in New York, NY. Marsh McLennan was founded in 1871. It has 78000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 97 open jobs at Marsh McLennan, click here.
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