In this exciting and fast-paced role, you will help Pearson VUE manage relationships with some of our most important clients by working side-by-side with Program Managers to maintain client satisfaction. You will be responsible for the support and management of system settings, reporting design, and client relationships. You will work closely within the Development, Sales and Operations organizations to resolve client concerns. It is preferred that you have experience in Excel, Microstrategy and client service management. A key portion of your job will involve becoming an expert in the applications used throughout the company and managing configurations within those applications.

PRIMARY RESPONSIBILITIES:

• Own, manage and execute specific tasks related to client maintenance, ensuring all timelines and client contractual deliverables are met; this includes maintenance of client-specific policies and business rules within applications
• Analyze reports to address trends and make recommendations
• Design, implement and support of Microstrategy reporting
• Work with Program Management to ensure client satisfaction
• Develop and maintain strong internal and external relationships in order to expedite accurate and timely issue resolution for client
• Gather data and create client-specific Powerpoint presentations
• Identify, analyze, and assist in executing process improvements
• Investigate and resolve escalated issues relating to several different topics and internal teams
• Work with Finance team to execute discounts and promotions

*REQUIRED KNOWLEDGE AND EXPERIENCE: *

• Bachelor degree preferred or equivalent work experience
• 2 + years client support experience
• Excellent written and verbal communication skills
• Ability to effectively manage multiple conflicting priorities
• Excellent technical analysis and problem solving skills
• Must be able to interact effectively with employees at all levels of the organization
• Able to work in a fast-paced environment and be flexible to meet time demands without compromising quality

PREFERRED KNOWLEDGE AND EXPERIENCE:

• Advanced Excel. Powerpoint skills
• Microstrategy knowledge

This position will be reporting in our Bloomington, MN office or remote

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 6406