Client Support Specialist Level 1 at Fiserv (Miami, FL)

| Miami, FL
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Client Support Specialist - Coral Springs, FL

*In Office Position*
Do you want to work in a fun environment that includes holiday celebrations? Extra paid time off for performance? Benefits Day One? Well, look no further! In this role, you will provide support for Merchant Services clients who use our services to provide credit card and payment solutions to their customers. Through a balanced focus on first call resolution and recognizing platform solutions to assist our clients grow their business. We collaborate with our clients through phone calls, email and on-line chat services. You will gain knowledge of multiple products and develop the ability to deepen or retain relationships through service and sales. You'll perform account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
As a Client Support Specialist you can look forward to being the front line support of our banking partners and providing excellent customer service and client experiences! We build and make a direct impact with merchants that provide services to everyday consumers while utilizing our systems and business tools. If you are interested in working with a tenured leadership team with an intense focus on helping you reach your potential, this is the place for you!
Are you the kind of person who loves to:• Enjoys acting as a point of contact for all day-to-day related merchant inquiries and owning all client resolution• Is motivated by navigating through various Merchant Services subsystems, to research and resolve inquiries.• Is positive and engaging when answering merchant issues concerning interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting.• Becomes great at explaining reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions• Resolves merchant inquiries concerning billing, reporting, payments, products and solutions researching and responding with a solution. Train merchants on back office tools as applicable.• Routes, maintains and tracks outstanding servicing requests and provides detailed follow up.
Basic Qualifications for Consideration:• High School Diploma or Equivalent• 2+ years customer service experience• 2+years with multiple computer system platforms• Experience communicating clearly and professionally, both verbally and in writing• Experience handling complaints and unpleasant customers• Consistent job history
Preferred Qualifications for considerations:• Bachelor's or Associates Degree• Experience with performance requirements - Voice of the Customer, Quality, Schedule Adherence, etc.• 1 year experience with multiline telephones and online noting systems
Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as arranging and analyzing data and viewing a computer screen to read and enter data.
Tools• Microsoft Office Suite Products

Physical Requirements• Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
Travel• Infrequent travel may occasionally be required for training or meetings.

Regulatory Requirements• Responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.

This role is not eligible to be performed in Colorado
More Information on Fiserv
Fiserv operates in the eCommerce industry. The company is located in Brookfield, WI, Dublin, OH, Parsippany, NJ, King of Prussia, PA, Stafford, TX and Sugar Land, TX. Fiserv was founded in 1984. It has 30686 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 44 open jobs at Fiserv, click here.
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