Alloy is where you belong!
Alloy’s mission is to make financial services safe and seamless for everyone. Our command center for identity and risk enables financial service companies of all shapes and sizes to access over 100+ third-party data sources in real-time and make instant decisions as it relates to onboarding, transaction monitoring, and credit underwriting. We’ve analyzed and decisioned upon millions of consumers and businesses, enabling our customers to build and scale their financial products.
We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Venture Partners, Canapi Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and we’re excited to bring on incredibly talented individuals to help take us to the next level!
Why we’re hiring
We are seeking a Client Support Associate candidate who possesses excellent communication, organizational, and prioritization skills. If you love to solve complex problems in a fast-moving environment, look no further!
What you’ll be doing
As the Client Support Associate, you will assist with client support operations. This is a highly collaborative role focused on owning and resolving client requests and inquiries via helpdesk tickets and virtual calls.
As the Client Support Associate, you will:
- Triage, interpret, and respond to inbound client inquiries or requests within our ticketing system
- Understand and identify client needs, propose solutions, and escalate when needed
- Collaborate with the Escalations team to resolve tickets that require an escalation
- Work with the Support team to create internal and external support resources
- Learn the ins and outs of the Alloy dashboard to enable our clients
- Schedule virtual calls with clients to provide support or a product demo
- Identify and escalate client pain points or incidents by leveraging bug reports and feature requests
- Create and deliver delightful client experiences!
- Some on-call weekends may be required
Who we’re looking for
Alloy is looking for a results-driven individual passionate about innovative technologies in financial services.
- You have 1+ years of experience in a client-facing role
- You are adept at troubleshooting complex issues that require multiple steps to solve
- You have a general understanding of API technology
- You have a general understanding of conditional logic
- You possess outstanding interpersonal skills, both verbal and written; these skills are key as you should have a knack for explaining complex concepts in a straightforward, clear way to clients who may have limited knowledge of the topic
- You demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment
- You possess excellent organizational skills, and are adept at balancing and running multiple priorities
- You are curious and have a desire for continuous learning
- You approach problems with an analytical and process-oriented mindset
- Experience with ticketing platforms (e.g Zendesk) is preferred, but not required!
- Ability to work a periodic weekend on-call rotation.
Benefits and Perks!
- Unlimited PTO and flexible work policy; we are remote for most roles!
- Medical, Dental, Vision, HSA employer contribution, FSA, and FSA dependent programs
- 401k with 100% match up to 4% with immediate vesting and eligibility
- $500 to set up your WFH space - a one time thing
- Monthly commuter contribution
- Monthly credits for groceries from Public Goods
- Monthly credits for Seamless
- Monthly wellness credits to ClassPass
- Annual Citi Bike membership
- Annual $1,000 learning & development stipend
- 4 free therapy sessions and 1 year of talk therapy
We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?
How to Apply
Apply right here. You've found the application!
Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.