Client Support Associate
Alloy is where you belong!
Alloy is a leading provider of digital identity management and supports innovative FinTech companies, and top tier banks to manage KYC, AML, and other components of client onboarding. Alloy’s single API enables its clients to access over 50 third party data sources in real-time to improve decision-making and streamline client experiences.
Why we’re hiring
We are seeking a Client Support Associate candidate who possesses excellent communication, organizational, and prioritization skills. If you love to solve complex problems in a fast-moving environment, look no further!
What you’ll be doing
As the Client Support Associate, you will assist with client support operations. This is a highly collaborative role focused on owning and resolving client requests and inquiries via helpdesk tickets and virtual calls.
As the Client Support Associate, you will:
- Triage, interpret, and respond to inbound client inquiries or requests within our ticketing system
- Understand and identify client needs, propose solutions, and escalate when needed
- Collaborate with the Escalations team to resolve tickets that require an escalation
- Work with the Support team to create internal and external support resources
- Learn the ins and outs of the Alloy dashboard to enable our clients
- Schedule virtual calls with clients to provide support or a product demo
- Identify and escalate client pain points or incidents by leveraging bug reports and feature requests
- Create and deliver delightful client experiences!
Who we’re looking for
Alloy is looking for a results-driven individual passionate about innovative technologies in financial services. This is not a technical role, but you should be familiar with API/web technologies.
- You have 1+ years of experience in a client-facing role
- You demonstrate a drive and ability to achieve goals in a fast-paced deadline-driven environment
- You possess outstanding interpersonal skills, both verbal and written; these skills are key as you should have a knack for explaining complex concepts in a straightforward, clear way
- You possess excellent organizational skills, and are adept at balancing and running multiple priorities
- You are curious and have a desire for continuous learning
- You approach problems with an analytical and process-oriented mindset
- Experience with ticketing platforms (e.g Zendesk) is preferred, but not required!
Benefits and Perks!
- Unlimited PTO and flexible work policy; we are remote for most roles!
- Medical, Dental, Vision, HSA employer contribution, FSA, and FSA dependent programs
- 401k with 100% match up to 4% with immediate vesting and eligibility
- $500 to set up your WFH space - a one time thing
- Monthly commuter contribution
- Monthly credits for groceries from Public Goods
- Monthly credits for Seamless
- Monthly wellness credits to ClassPass
- Annual Citi Bike membership
- Annual $1,000 learning & development stipend
- 4 free therapy sessions and 3 months of talk therapy
We're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?
How to Apply
Apply right here. You've found the application!
Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.