Client Success Specialist

| Philadelphia, PA | Hybrid
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Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Client Success Specialist in Philadelphia to join our Client Success team and help our partners put on the best events.

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

Every day, hundreds of events go live on DICE. You’ll connect with event creators and give them the knowledge they need to share and promote their events. You’ll provide feedback to our Product teams for improvements on our creator tools, and use data to help partners put on successful shows.

You’ll be

  • Communicating with clients around the world every day.
  • Delivering prompt, high-quality advice and support for complex issues.
  • Using data and established processes to help partners put on successful shows.
  • Collecting and quantifying feedback on our creator tools, and how we can improve them.
  • Documenting and escalating any issues that our partners encounter.
  • Working cross-functionally between the Finance, Technical Support, Account Management, Fan Support and Artist Development teams to solve problems. 

You are

  • Curious, detail-obsessed and collaborative.
  • Keen to take initiative. 
  • Tech-savvy.
  • Passionate, humble and talented.
  • A fan of music and culture.
  • A stellar communicator with a professional attitude.
  • Able to spot ways to make internal tasks simpler.

You’ll need

  • Fluency in English – additional languages are a bonus.
  • Solid understanding of the ticketing/music/events industry.
  • Experience helping clients in a digital environment (direct event ticketing, project management, customer success, or box office experience is ideal).
  • Experience supporting or managing partner accounts.
  • A flexible schedule: your shift can start and end any time from 9am to 10pm. This role will require nights and weekends as part of your working schedule, and working some public holidays.

About DICE 

Our teams work from London, New York, Los Angeles, Barcelona, Paris, Berlin and Milan. We’re building products that will revolutionize the industry for fans, artists and venues – and we’re growing fast. Read about our latest Series C funding and what’s next for DICE. 

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a more diverse, equitable and inclusive DICE.

DICE also offers a variety of benefits including: 

  • Private health insurance
  • 401(K) match
  • FSA & HSA plan
  • Unlimited paid time off
  • Monthly DICE credit 

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy

This position will be based out of Philadelphia, PA and be primarily in-office.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • SalesforceCRM
    • MailChimpEmail

What are DICE Perks + Benefits

DICE Benefits Overview

Unlimited holiday! - no cap
Health, Dental and Vision plan
DICE Development - Training and Support to help you progress your career
Retirement plan - 401k
FSA - A Flexible Spending Account (Opt in)
HSA - A Health Savings Account (Opt in)

Culture
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Mental health benefits
Financial & Retirement
401(K)
Vacation & Time Off Benefits
Unlimited vacation policy
Office Perks
Free snacks and drinks
Onsite gym

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