360Learning
360Learning is the learning platform that combines collaborative tools with the power of an LMS.
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Client Success Partner Enterprise

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As a Client Success Partner (CSP) Enterprise, you will support among our largest clients in their digital training strategy through the 360Learning platform. 

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) to develop the usage, adoption & impact of the solution for our clients.

Given the complexity of these Clients, you act as a true bandmaster to ensure the renewal of the clients' contracts by :

- coordinating the different 360Learning resources (technical, pedagogical,...)

- enabling the strategic positioning & vision that our system provides

Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in the portfolio.


Within 1 month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
  • Participate in your first customer meetings with other CSPs from the team

Within 3 months, you will:

  • Take over a portfolio of existing customers, for some of the largest accounts we have at 360Learning (called Enterprise accounts).
  • Start new projects with prospects and clients

Within 6 months you will:

  • Define the learning transformation roadmap with the client and identify the resources needed to achieve them
  • Define a retro-planning of the initiatives on the solution and vouch for it
  • Identify and document customer use-cases
  • Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
  • Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities).

Within 12 months, you will:

  • Reduce churn by identifying customers at risk and implementing a remedial action plan
  • Identify strong leaders & advocates within the client’s team
  • Develop and share good business practices with the entire Client Success team

Profile:

  • At least 5 years of experience in a Customer Success Manager or HR/Learning/ChangeManagement Consulting or Digital Learning Manager within an organization
  • Previous experience in the SaaS B2B industry is nice to have
  • Successful experience in project management in contact with large account customers (more than 8000 employees)
  • Strong interest in the digital industry, education, and e-learning in particular
  • Strong interpersonal and communication skills
  • Native French, and excellent English proficiency (B2 minimum). A good German proficiency is nice to have.
  • Master’s degree
  • Enthusiasm about the idea of working in our Culture of Convexity

What we offer

  • Compensation: Competitive package (including a variable component and equity)
  • Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
  • Flexibility: Flexible hours, full remote work possible anywhere in France
  • International team: Offices in London, New York and Paris
  • Culture: A framework to make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond

Recruitment Process

  • Interview with our Talent Acquisition Manager
  • Interview with the rest of the CSP team
  • Presentation of the case study
  • Interview in English with the Ops Team
  • Interview with our VP CS
  • Offer

Who We Are

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.


360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $41 million with 250+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO.


Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are 360Learning Perks + Benefits

360Learning Benefits Overview

➡️ Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈

➡️ Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚

➡️ Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠

➡️ Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

➡️ Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

➡️ Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Culture
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person revenue kickoff
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Customized development tracks
Personal development training
Virtual coaching services

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