Client Success Operations Associate

| Phoenix – Mesa – Scottsdale, AZ +1 more | Remote
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Flyhomes is a place where authenticity, equity, and innovation collide to build the world’s best homebuying experience. Innovation is in our DNA. What will you create here?

We offer brokerage, mortgage and closing services—all under one roof—to ensure our clients have an amazing experience from the moment they start to work with us, to the moment they move in, and beyond. 

Real estate, mortgage and technology are what we do, but people are at the core of our mission. That’s where you come in! Whether you're our employee or our client, we believe it’s about people, not properties. From client-facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it. If you’re dedicated to creating an inclusive, equitable, and more enjoyable real estate experience with solutions for every homebuyer, then we want to talk to you!

What You’ll Do 

  • Deploy new processes
  • Build new processes and solutions
  • Partner with technology and product teams to deliver solutions
  • Optimize existing operations and processes
  • Build reports and dashboards
  • Manage many projects
  • Be part of a new function at Flyhomes

What You’ll Bring 

  • 1+ year of operational experience
  • Experience building new processes
  • Interest in learning new technologies (or existing experience with technology)
  • Understanding of KPI’s and reports (both building and analyzing)
  • Examples of problems you have solved in the past
  • Communication excellence
  • Ability to deal with ambiguity
  • Attention to detail

Your Superpowers 

  • Collaborative: You partner effectively with internal clients and colleagues, to drive our ‘winning together’ culture and execute on our common goals
  • Communicative: You develop and deliver multi-mode communication to share ideas, learn from each other, and keep each other informed about problems, opportunities, progress and solutions
  • Creative Problem Solving: You will be amazing at piecing together solutions using existing tools, or finding new, quick ways to solve business problems.
  • Action Oriented: You seize opportunities, take on tough challenges and drive ideas and plans forward with a sense of urgency, high energy and enthusiasm. You are able to pivot to solution focus and inspire others to do the same
  • Learning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
  • Driven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare you
  • Work Excellence: You are conscientious with the consistency and quality of deliverables and promote high standards, always seeking ways to improve products. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through 
  • Flexible: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together
  • Resourceful: You find ways to get things done efficiently and effectively to accomplish goals and redefine what is possible

Flyhomes Perks

Reinventing an industry takes work and we aim to recognize and champion the well being of our people professionally, financially, physically and mentally.

  • Generous PTO
  • 401K Matching
  • Health, Dental, Vision
  • Home Buying & Selling Benefits
  • Commuter Benefits
  • Casual Dress
  • Professional Development Benefits
  • Paid Volunteer Time
  • Dog friendly HQ!
More Information on Flyhomes
Flyhomes operates in the PropTech industry. The company is located in Seattle, WA. Flyhomes was founded in 2015. It has 1000 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, Intracompany committees, Open door policy, OKR operational model and Team based strategic planning. To see all jobs at Flyhomes, click here.
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Candidate Location Eligibility:
Seattle, WA

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