Client Success Manager
NYC | Charlotte | Remote
About the position:
We are hiring again! Continued exciting growth and new business wins are fueling this new opportunity. Sermo is looking for a Client Success Manager with a strong digital background to manage the post-sale relationship for assigned book of business. You will be responsible for onboarding, implementation and relationship management as well as ensuring overall client satisfaction. The Client Success Manager will play an integral role in our business, building long-term client relationships and driving revenue growth.
You will work closely with many parts of the organization, including sales, product, insights & analytics, and the rest of the marketing teams to accomplish aggressive goals that will keep Sermo growing, innovating and staying at the forefront of our industry. Salary is competitive and will be commensurate with experience.
Responsibilities:

• Manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests, deliverables and escalations
• Establish consultative and trusted relationships with clients through proactive communications, issue remediation and performance measurement
• Ensure we consistently deliver on client expected value and achieve desired outcomes
• Elicit and share client feedback internally to drive process improvements, prioritize platform innovation and capture market opportunity
• Forecast and track key account metrics
• Partner with Sales to identify and present opportunities for in-account revenue growth

Requirements:

• Exceptional communication and relationship management skills built on a customer-centric philosophy
• 4+ years of experience in media, start-up and/or digital display account management
• Experienced in customer lifecycle management from on-boarding through implementation
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced environment with tight deadlines

The good stuff: Compensation, Benefits & Perks

• Competitive base salary
• 401K match
• Flexible PTO
• Health, Dental, and Vision Insurance
• Fitness/Wellness Reimbursements
• Commuter pre-tax benefits
• Company paid lunch twice a week
• The opportunity to revolutionize real world medicine and amplify the voice of physicians globally

About
Sermo is the world leader in turning physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million physicians across 150 countries, the company offers a unique physician-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools, so that they can cultivate a deep understanding of healthcare provider observations that will benefit pharmaceutical, healthcare partners and the medical community at large. To learn more, visit sermo.com .