Client Success Manager at Experity (Atlanta, GA)

| Atlanta, GA
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X marks the spot!

Experity Earns 2022 Great Place to Work Certification™

Employees confirm positive workplace fostered by Experity, with over 90% of respondents saying they are proud to tell others that they work at the company.

We are the national leader in on-demand care solutions, and we take great pride to announce that Experity is now Certified™ by Great Place to Work® - the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver leading revenue, employee retention and increased innovation.

Experity is a fast-paced, high-growth company that considers its people to be its greatest strength, as they are the engine that powers the company's driving mission to improve urgent care and the patient experience. Experity works diligently to continue meeting the wants and needs of employees and fostering a positive, balanced workplace culture.

We are the country's largest electronic health records company for the urgent care market and provide an integrated operating system. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Experity's technology serves 5,700-plus clinics today across the US!

Great place to work article:

Benefits - We love all our X-tras! What's in it for you?

  • Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling
  • Career Development - Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals
  • Investing in You - We invest in our team members so they can reach their financial independence - Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
  • Team Building - We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
  • Benefits - And of course all of our wonderful benefits:
    • Medical, dental and vision
    • 401K (with company matching)
    • Paid time off and so much more!

Hybrid/remote workforce:

This positions is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Position details:

We are growing and adding more team members! The Client Success Manager is responsible for management of the overall client relationship and coordination of deliverables for Experity's core clients, as well as assisting with the management of suite clients. This role works in collaboration with internal teams including Sales, Implementation, Support, Revenue Cycle Management, Development and Product, among others and oversees the unified delivery of solutions within committed parameters.


  • Manage the relationship with the client leadership team forExperity'score clients. Meet with client management on a regular basis and build relationships at multiple levels Communication cadence to include, at minimum, monthly business review meetings
  • Ensure service level commitments are met for each client. Coordinate and hold accountable internal service teams as necessary to ensure successful delivery of our products and services
  • Support client adherence to prescriptive best practice setup and configuration of our products. Monitor performance metrics and aid in identification of opportunities for improvement
  • Build an understanding of the urgent care business model, client workflows, and common market problems. Develop system and industry expertise with consultative approach focused on ensuring optimal utilization and realized value ofExperitysolutions
  • Increase client satisfaction by understanding business needs and supporting expanded utilization ofExperitysolutions. Elevate client relationships from vendor/partner to trusted business advisor
  • Develop revenue cycle management expertise toward ongoing process improvement and compliance initiatives. Responsible for working with clients to reduce recurring errors and reduce claim exceptions. RCM success management to include:
    • Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers
      Lead a monthly meeting to review accounts receivable status, KPI, and accounting reports with client's financial team
    • Support the development and ongoing management of prescriptive best practice PM system setup, EDI processes, and revenue cycle workflows
    • Collaborate with the RCM Operations and Accounts Receivable Management teams to ensure client/company alliance on prioritization and approach to service delivery
    • Manage and communicate findings effectively with assigned clinics and their management staff to achieve optimum performance
    • Identify trends and carrier issues relating to billing and reimbursements. Report findings effectively directly to assigned clinics
    • Collaborate with other departments such as marketing, support, and product management to ensure ongoing success of client relationship withExperity
    • Act as liaison for internal and external communications with assigned clients. Manage ongoing communication and ensure a positive relationship with assigned accounts. Provide regular status reports and manage task lists on assigned accounts progress for all project areas
    • Support leadership as needed through compiling reports, researching information, following up on client requests,etc
  • Identify opportunities for selling additional solutions intoclientbase. Support Sales when subject matter expertise is needed. Proactively nurture opportunities for references, referrals and case studies
  • Work withExperityFinance to support client invoice questions and support collection efforts on aged accounts receivable balances
  • Other duties as assigned


  • Ability to travel as needed

Education and Experience:

  • Bachelor'sdegreeor equivalent combination of education and experience
  • At least twoyearsexperience in a client facing role
  • Experience in healthcare
  • Revenue Cycle Management and/or practice management systems experience


  • Previous experience with an Electronic Medical Record
  • Software as a Service (SAAS) experience

Every team member exhibits our core values:

  • Team First
  • Lift Others Up
  • Share Openly
  • Set and Crush Goals
  • Delight the Client
More Information on Experity
Experity operates in the Healthtech industry. The company is located in Machesney Park, IL. Experity was founded in 2019. It has 501 total employees. To see all 27 open jobs at Experity, click here.
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