Client Success Manager - REMOTE at Sojern (Kansas City, MO)
Here at Sojern, we are on a mission to empower travel marketers to move travelers from dream to destination. Powered by machine learning and travel data, Sojern is quickly becoming the #1 travel marketing platform serving thousands of hotels, attractions, airlines and destinations worldwide.
We made Deloitte’s Technology Fast 500 list 6 years in a row, were recognized on the Top Company Cultures list by Entrepreneur Magazine, and were named a Best Place to Work by AdAge. We are headquartered in San Francisco with teams based in Dubai, Dublin, London, Paris, Omaha and Singapore.
Our team is passionate about travel and the core values that define our culture: Win as a team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.
Need more convincing? Check out our Glassdoor reviews!
We focus on building meaningful relationships with our clients and demonstrating indispensable value by converting our expertise, knowledge and skills into sustained commercial success for them through the adoption of Sojern products & solutions.
We provide tailored solutions using data-driven recommendations to help our clients achieve their business goals. As the face of Sojern, the team aspires to cultivate long-lasting partnerships and celebrate our clients’ successes.
You’ll join our growing US team as a Client Success Manager working remotely in Kansas City.
You will play a critical role within the company through hands-on management of travel advertising campaigns while developing and maintaining partner and agency relationships with key corporate clients. If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful decisions for the company and your clients every day, then this is the role for you!
In this role, you will:
Provide an exceptional level of service to your clients and internal business partners
Maintain and grow revenue by educating clients on the value of what Sojern offers
Proactively mitigate client churn by listening to client experiences and anticipating needs
Ensure a positive onboarding experience by setting expectations, attending to client requests and ensuring accuracy in order to quickly build client confidence in Sojern
Execute, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc.
Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
Thoughtfully address the needs of your clients while staying aligned to the company’s vision
Iterate on existing processes to create operational efficiencies
Travel to client meetings, conferences or Sojern offices as needed
What you bring to the table:
Bachelor’s degree from an accredited college or university
3-5 years account management/client/customer success experience, with at least 1 year of programmatic/digital advertising experience
Experience building and maintaining successful client relationships
High attention to detail and organization skills which allow you to efficiently manage multiple clients and campaigns on any given day
Strong analytical abilities and experience in data-driven decision making
Excellent communication skills, both written and verbal
Strong self-management skills; Employs a sense of urgency as needed
Proven success in collaborating with internal and external teams, along with remote team members and managers
Digital marketing experience a plus (i.e. Display, CTV, Facebook, Meta and/or SEM)
Opportunities: Be part of a growing team with training and support to help you grow
Ownership: Lead creative and challenging projects
Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations
Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Travel Perks: IATA membership, Hotel Stay Policy
- Recognition: Bonusly program
- Wellbeing programs : Wellness Coach, Spring Health, Employee Assistant Programs
- Cell & Wifi allowance
Flexibility: Remote and Hybrid work options
Equity: Sojern offers all employees Stock Options
- Flexi-Fridays: No Meetings on Fridays and Occasional 1/2 Days
Our Commitment to Diversity Equity and Inclusion:
At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.
We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one archetype traveler, there is no one archetype employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.
Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has over 15 employee-led Affinity Groups, including Embrace Inclusion, So-Proud, Sojern Women's Group, Sojern Gives Back, and more, which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.
At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.