Company Description

ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at: www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Job Description

The Client Success Manager will act as a consultant between Verisk and our clients and provide professional client support. You will drive collaborative and consultative support through all phases of the client engagement cycle. Key activities include helping to drive pipeline and client engagement strategy; collaborating with teams of subject matter experts and stakeholders; and developing and refining processes to gather client information on current state operations and results. You will consult on best practices which address client needs by integrating and operationalizing Verisk anti-fraud solutions and deliver high level executive presentations. You will serve as a conduit between clients and internal partners such as Product and Sales Leadership, Data Science and IT Development.

About the Day to Day Responsibilities of the Role

Responsibilities & Essential Duties:

•  Consultative Support – acting as a business subject matter expert - through all phases of the sales cycle, gathering client information on current state operations and results.
• Provide recommendations for future state best practices operationalizing Verisk solutions.
• This role will refine process for analysis and investigative techniques, utilze current product sourced data to support client solution trials, proofs of concept and value analysis.
• The candidate will collaborate and drive engagement strategy, messaging and approach to provide impactful product demonstrations for potential clients in client sales meetings, at trade shows, and for executive presentations related to solution value.
• Develop a meticulous understanding of Verisk-ISO solutions and services.
• This role will train enhanced techniques to further client production and return on investment utilizing our Anti-Fraud Solution Group’s current products.
• The successful candidate will continuously monitor and evaluate existing client needs while working closely with the Product Management and Sales teams for successful client implementations and client account stewardship. 
• This positions plays a key role in gathering suggested product enhancements from clients for feedback for the Product Owners and Developers.
• This role will test newly developed products, requirements, functionality and features and provide meaningful analysis.
• In collaboration with Sales, the role will be responsible for assembling key information and delivering high-level executive presentations to align solution opportunities with client organizational goals
• Provide support in the construction of contracts and score of work agreements.
• Completes all responsibilities as outlined on annual Performance Plan.
• Completes all special projects and other duties as assigned.
• Regular travel required approximately 30%.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

About You and How You Can Excel in This Role

Required Skills:

• Leadership or comparable experience in a similar industry focused on fraud investigation.
• Proven experience identifying suspicious elements found in insurance fraud with a strong focus on major case and organized fraud ring investigation.
• Ability to decipher client business challenges, provide expert understanding of client needs and solution design.
• Understand trends in the insurance industry and be able to interpret client business needs and translate them into operational requirements
• Proven ability to influence and collaborate with cross-functional teams
• Demonstrated effectiveness and strong communication skills, both written and oral. 
• Superior public speaking and presentation skills in both sales support and training environments. Ability and experience with tailoring messages to all levels of the organization from individual contributors to executives.
• Provide extraordinary client support with a passionate commitment to the client
• Excellent computer skills, especially with MS Windows and Office. Excel and PowerPoint skills required.

 Encouraged Skills:

• Business consulting experience is a plus
• Experience with advanced analytic fraud detection implementation projects is desirable
• Product Development experience preferred but not essential
• Prior experience using ISO products such as ClaimSearch, NetMap for Claims, Decision Net Public Records, ClaimDirector, MedSentry and SIU Case Manager is a plus.
• Insurance association memberships and/or certifications a plus (for example: CPCU, ARM, Certified Fraud Examiner and a Fraud Claims Law Specialist)

Minimal Education and Training Requirements:

• 4-year college degree or equivalent experience.
• 8+ years’ experience in insurance industry claims, fraud analysis and investigation, with a strong focus on operationalizing analytics, claims data analysis and presentation skills.
• Direct experience working with Special Investigation Units (SIU) or Government Fusion Centers/Departments
• Knowledge of insurance operations, life of policy, claim analytics, key performance indicators and operational metrics critical to organizational effectiveness
• Knowledge of insurance fraud analytic techniques. 

Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

At Verisk, the health and safety of our people is our number one priority. Effective November 15, 2021, and subject to applicable law, all prospective hires for office based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date, or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally-required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.