Client Success Manager @ Franchise Rocket powered by HorsePower Brands at Careerlink

| Omaha, NE
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At Franchise Rocket powered by HorsePower Brands, our client relationships are our top priority. We are looking for a highly motivated and personable Senior Account Manager to lead a team in sales, provide high-quality customer support, and oversee the maintenance of all client accounts. This individual is responsible for developing a sales plan, coaching to execution, reporting on KPIs, developing relationships with clients to acquire new business, and networking with existing customers to retain their business. Acting as a liaison between our organization and prospective clients.
  • PRIMARY RESPONSIBILITIES OF THE ROLE
  • Client Success Manager will maintain and foster positive working relationships, resulting in favorable client retention
  • Coordinate the onboarding program for new clients, taking the client through the program step-by-step and seeing every task through to the finish
  • Sell and upsell digital services
  • Present & discuss digital strategy
  • Serve as our primary contact to assist clients with their digital marketing questions or concerns, coordinating with other departments as necessary, identifying client needs
  • Positively contribute to client retention
  • Participate in the development of policies and training materials
  • EXPERIENCE & DEMONSTRATED SKILLS
  • A successful account manager requires excellent communication and analytical skills, digital marketing experience, and the ability to enjoy working in a fast-paced environment
  • Excellent customer service and relationship building skills
  • Knowledgeable in digital marketing including social media, SEO, SEM, and analytics
  • Must be very organized, punctual, and detail-oriented
  • Fast learner & interested in new technologies
  • The ability to remain cool under pressure
  • Google Analytics
  • Sales background a plus

Physical Requirements

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

This job search function is performed on behalf of Franchise Rocket, an independently owned and operated company, and not Franchisor HorsePower Brands or its affiliates. You are applying for employment or engagement with Franchise Rocket, and not Franchisor HorsePower Brands or its affiliates. If you are hired or engaged, Franchise Rocket will be your only employer.

Horse Power Brands, LLC, is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all 491 open jobs at Careerlink, click here.
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