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Client Success Director at Nisos (Remote)

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Who Is Nisos?
Nisos is the Managed Intelligence company. Our services enable some of the world’s largest companies’ security, intelligence, and trust & safety teams to more smartly defend against and more effectively respond to advanced cyber attacks, disinformation, and abuse of digital platforms.

We are a mission-driven company committed to combating digital adversaries; this is the foundation for how we conduct business every day. We hold ourselves to the highest ethical standards, we empower an open and diverse workplace, and we strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find creative solutions for our clients.

What is the Opportunity?

As a Client Success Director at Nisos, you will be responsible for managing our relationships with our most important clients, many of which are household names and leaders in the security industry. Not only will you ensure our clients are able to get the most from our differentiated managed services, but you will also play a key role in building the sales organization at our growing, venture-backed company.

What You’ll Do

  • Manage named accounts, working closely with the security, intelligence, and trust & safety teams at large enterprises ($1b+ annual revenue) 
  • Maintain excellent relationships with Nisos teammates and key account contacts to navigate complex organization charts to identify and close opportunities to renew and expand Nisos business 
  • Proactively collaborate within the Nisos sales team and with sales teams at industry partners to identify opportunities to act as and draw upon force multipliers 
  • Contribute to Nisos sales, marketing, product, and engineering strategy, serving as the voice of the client to make us collectively better

Who You Are

  • You are an experienced relationship builder that understands how to balance conflicting priorities and set expectations with multi-layered organizations
  • You have consistently been a top performer on your teams
  • You have an appreciation for using data and testing processes to improve efficiency
  • You have direct experience with the intelligence cycle and the security applications of intelligence collection and analysis
  • You are an enthusiastic team player interested in tangibly contributing across the company to help us grow

If hired, Nisos will require you to prove that you have received the COVID-19 vaccine (except in limited circumstances where an employee is legally entitled to an accommodation).

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Nisos’ Equal Opportunity Employment Commitment
Nisos is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. Nisos evaluates qualified candidates without regard to any characteristic protected by federal, state or local law. In addition, Nisos provides reasonable accommodations for qualified individuals with disabilities.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • KubernetesFrameworks
    • React NativeFrameworks
    • TerraformFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS OpensearchDatabases
    • AWS (Amazon Web Services)Services
    • TableauAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • IllustratorDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • BomboraCMS
    • CloudingoCMS
    • GongCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • Seamless.aiLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • GoogleMeetsCollaboration
    • Monday.comProject Management

What are Nisos Perks + Benefits

Nisos Benefits Overview

We offer a total rewards program that provides compensation and benefits with personal growth opportunities and create an environment where team members are inspired by, enabled to execute on, and aligned with our mission and goals, and feel highly satisfied with their work at Nisos.

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

As a fully remote global company, we promote an inclusive work culture by providing flexible perks that meet the needs of our diverse employees. Each quarter, employees receive a work-from-home stipend, a professional development stipend and a health and wellness stipend. Employees can use the funds to purchase items that fit into their lifestyle, such as exercise equipment, meditations apps, lunch delivery, online courses, a new desk, artwork for their home office, and much more!

An Insider's view of Nisos

How would you describe the company’s work-life balance?

At Nisos, we traverse time zones and get to pass the baton amongst teammates who are mission-driven, smart, motivated, fun, and empowered to do their best work. As a remote company, we rely on each other heavily, respect each others’ personal obligations, and lean into delivering a best-in-class work product.


General Counsel

How do you collaborate with other teams in the company?

Communication is key to my role. Keeping groups up to date with what is evolving and how it may impact them is key to reducing potential challenges down the line. It’s also important I communicate the “why” of what we are doing, not just the “how”, so everyone has a clear line of sight to how they how they are impacting the mission.


Program Manager - Operations

How does the company support your career growth?

Nisos has flexible remote work opportunities and helped me through an international move. Additionally, the company and my teammates have been so understanding and supportive when working with me even across a 13 to 14 hour time zone difference. If it weren’t for the company’s flexibility, I don’t think I would have been able to progress at all.


Managing Principal

What is your vision for the company?

To be the fastest growing and most capable managed intelligence company globally. We’ll accomplish this by being the most effective and highest quality service provider in the space, taking excellent care of our clients; and by ensuring that we support a team who have a passion for intelligence and excellence.



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