Client Solutions Specialist
Alloy is where you belong!
Alloy is an Identity Decisioning Platform, enabling innovative fintech companies and banks to manage KYC, AML, fraud, risk and other components of customer onboarding. Alloy’s single API enables its customers to access over 80 third party data sources in real-time to improve decision-making and streamline customer experiences. Alloy is the industry leader, working with companies like Brex and Marqeta, as well as top 20 banks. We're backed by venture capital firms that have taken countless companies to IPO like Lightspeed Ventures, Bessemer Venture Partners, Canapi Ventures, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level!
Why we're hiring
The Client Solutions Specialist is responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they’re leveraging the product as effectively as possible with the goal of increasing client satisfaction and revenue via retention. You will handle project based technical post-implementation needs as defined by CSMs, scope out use cases and custom configurations, and offer creative technical solutions supported by bespoke documentation to Alloy clients. Come join an exciting startup company in the FinTech space named one of Inc Magazine’s and Built In NYC's Best Places to Work 2021.
What you'll be doing
As a Client Solutions Specialist, you will act as a trusted technical resource for client projects once their initial implementation is complete. Partnering with the Client Success Manager, you will help clients use Alloy products to achieve and exceed their goals, and implement new and complex use cases. You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team, or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.
Working closely with Client Success Managers on any highly technical client projects and use cases, scoping an end-to-end solution for their business and development teams to implement in order to maximize their usage of their product/s.
Conducting technical and architectural overviews of client needs to propose Alloy product solutions
Acting as an expert advisor on the data vendors Alloy integrates with
Creating and delivering usage audits on a regular cadence to support QBR delivery
Helping clients to integrate Alloy's API into an app in code for certain projects
Supporting the development of regular client reporting, technical documentation and FAQs, and optimization suggestions
Serving as liaison between Alloy developer teams and CSS teams
Provide occasional client-facing workshops and webinars to help develop understanding of key technical concepts.
Who we’re looking for
Reporting to the Director of Professional Services, Alloy is looking for a Client Solutions Specialist with 3-7 years experience implementing and supporting complex technical products with a strong desire to work in a post-implementation, client-facing role.
Hands-on, passionate and creative problem solver with the ability to lead clients to success
Excellent communicator and presenter able to gain diverse audience confidence and buy-in
Ability to build a deep understanding of a client's needs and guide them to a technical solution
Proven success in problem-solving with and for clients with a variety of requirements and technical ability levels
Passion for learning new software, tools, and technologies
Experience in fraud & compliance for financial institutions is preferred but not required
Previous software development experience in one or more of the following areas is preferred:
REST APIs
backend (Node.js, Python, SQL)
web development (JavaScript, HTML/CSS, frontend frameworks - React)
We're a lean team, so your impact will be felt immediately and opportunities for growth are abundant at our scaling company. If this all sounds like a good fit for you, why not join us?
Benefits and Perks!
Unlimited PTO and flexible work policy; we are remote for most roles!
Medical, Dental, Vision, HSA employer contribution, FSA, and FSA dependent programs
401k with 100% match up to 4% with immediate vesting and eligibility
$500 to set up your WFH space - a one time thing
Monthly commuter contribution
Monthly credits for groceries from Public Goods
Monthly credits for Seamless
Monthly wellness credits to ClassPass
Annual Citi Bike membership
Annual $1,000 learning & development stipend
4 free therapy sessions and 3 months of talk therapy
How to apply
Apply right here. You've found the application!
Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.