Client Service Specialist at Willis Towers Watson (Hartford, CT)

| Hartford, CT
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In this role, you will be responsible for the day-to-day servicing of Surety clients. This will involve building relationships and working closely with client-decision makers, submitting requests for renewal issuance on our client's behalf in accordance with our SLAs and SOPs.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Duties include but are not limited to:
  • Submitting requests for issuance of renewals with mindfulness of accuracy and timeliness
  • Assist with resolution of client/carrier issues
  • Communicate effectively with clients, underwriters, client managers and other team members
  • Take the initiative to actively assist in execution and quality functions during peak times
  • Actively assist and mentor less experienced team members
  • Prepare written correspondence, reports and analysis as needed for management
  • Participate in internal and external meetings
  • Maintain client confidentiality


The Requirements
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to work independently and in a team setting
  • Strong customer service, presentation and organizational skills
  • Growth mindset and critical thinking skills
  • Working knowledge of Microsoft Office including Excel, Word, and Outlook
  • 1-2+ years' experience working with Surety
  • Licensed Property/Casualty Producer
  • Experience working with Epic and Sure Path

WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

EEO, including disability/vets
More Information on Willis Towers Watson
Willis Towers Watson operates in the Fintech industry. The company is located in Seattle, WA, Tempe, AZ, Nashville, TN, Chicago, IL, Buffalo, NY, Arlington, VA, Philadelphia, PA and New York, NY. Willis Towers Watson was founded in 2022. It has 41317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 55 open jobs at Willis Towers Watson, click here.
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