Client Service Rep at Aurora Health Care

| Milwaukee, WI
Sorry, this job was removed at 10:41 a.m. (CST) on Saturday, March 5, 2022
Find out who's hiring in Milwaukee, WI.
See all Operations jobs in Milwaukee, WI
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Responsible for client support of outreach accounts for Aurora Consolidated Labs (ACL) laboratory. Duties and responsibilities extend to external laboratory clients and co-workers in the Aurora Health Care System.

Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.

Performs outbound telephone calls to clients following client service procedures. This includes client follow-up on all past due balances.

Ensures rapid and appropriate complaint resolution and documentation.

Maintains a working knowledge of all laboratory operations and databases of ACL, including Antrim, Sunquest and all other systems supporting client accounts.

Documents and updates Business Office system with all information received and actions taken.

Assists Field Service Representatives, Sales Representatives, and Collection Representatives with maintenance of existing accounts.

Assists with the development and maintenance of Client Service policies and procedures.

Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff.

Applies all incoming cash to client accounts.

Instructs students and new caregivers as assigned.
Scheduled Hours
First shift M-F 6 hour days and potential rotation to the Aurora West Allis Medical Center to meet department needs.

Licenses & Certifications

None Required.


High School Graduate.

Required Functional Experience

Typically requires 2 years of experience in client service in an insurance, utility or health care organization, particularly with handling inbound & outbound telephone support.

Knowledge, Skills & Abilities

Medical billing experience preferred.Excellent human relations skills.Strong analytical and organizational skills.Excellent oral and written communication skills as well as the ability to deal with many details pertaining to an issue.Computer experience with laboratory information systems, Windows, database, and word processing preferred. Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts including industrial clients, physicians, patients and the community. Demonstrates good decision-making skills.
More Information on Aurora Health Care
Aurora Health Care operates in the Healthtech industry. The company is located in Milwaukee, WI, Glendale, WI, Grafton, WI, Greenfield, WI, Hales Corners, WI, Kenosha, WI, Sheboygan, WI, Oshkosh, WI, De Pere, WI, Green Bay, WI, Green Bay, WI, Green Bay, WI, Green Bay, WI and Green Bay, WI. Aurora Health Care was founded in 2022. It has 13370 total employees. To see all 57 open jobs at Aurora Health Care, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Aurora Health Care's full profileFind similar jobs