Client Service Online Executive
Company Description
About the role
As a Client Service Online Executive (CSO) you will be working as part of a team, who provides support to some of the largest brands and manufacturers in the FMCG environment.
You will be a helpful and professional individual who is able to assist clients with data and software queries.
Liaising with other departments and where necessary escalating these queries in order to find a resolution in a timely and accurate manner.
You will manage your priorities and communications via our Customer Relationship Management tool;Salesforce.com.
What will I be doing?
Providing first-line support to clients, which may include:
- Support with understanding their data
- Helping to provide data extracts
- Co-ordinating with internal department
- Database quality/coding of products
- Software support
- Nielsen products support
- End to end communication with the client (external and internal)
- Contributing to positive client satisfaction through putting the client at the heart of everything we do
- Using Salesforce.com to manage queries and communication
- Troubleshooting queries
- Manage workload and escalate any issues to the relevant team where appropriate
What do I need?
- A basic understanding of our FMCG industry
- Ability to communicate with an array of contacts both externally and internally
- Quickly builds and maintains good relationships with clients (external and internal)
- A proven customer service background
- Problem-solving- and solutions-oriented
- Attention to detail and accuracy
- Good organizational and time management skills
- Capable of working as part of a team in a challenging and demanding environment
- A passion for technology and learning new systems
- Strong business English, both verbal and written
#LI-KRM
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.