Client Service Manager (Remote)

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Your Opportunity
Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publicly traded companies for the administration of their Equity Compensation plans, including stock options, restricted stock, and employee stock purchase programs. SPS offers solutions for the administration of these plans up to and including full outsourcing capabilities for the recordkeeping and employee services. Our mission is to provide a world class experience for our clients and to provide the opportunity for the employees of our corporate clients to achieve their financial goals.

Specifically, the SPS Client Services team plays a vital role in the delivery of our services. They are responsible for the day to day interaction between Schwab and our largest, most complex corporate clients, ensuring all aspects of their plans are operating smoothly. This team provides training and guidance to our corporate clients on how to most efficiently apply Schwab's tools and services in addition to assisting our clients trouble shoot issues by researching items and presenting solutions. This includes partnering with other teams within SPS to ensure a consistent client experience from implementation through to ongoing administration of the plan. The Client Services team is expected to partner with the SPS Relationship Management, Education, Trading, Product Management and Conversion teams to ensure a consistent and quality experience for our corporate clients and their employees.

  • Will consider nationwide talent as workplace flexibility is available to include partial or permanent remote.

What you are good at
As a Client Service Manager in SPS you will manage clients based on their size, value and specific needs. Specific responsibilities include:

  • Serve as primary daily point of contact for clients with the ability to answer questions regarding provisions of complex equity compensation plans and financial reporting
  • Periodic review of client financial health in order to increase participant engagement for individual retail client solution opportunities
  • Provide oversight and planning of client events (i.e. grants, exercises, restricted stock releases, ESPP, dividends, etc.) for assigned companies to ensure flawless execution
  • Partner with clients to create solutions for unique administrative needs while managing risk to Schwab
  • Coordinate resources to deliver on specific projects for clients, including mergers and acquisitions, new plan introductions and communication campaigns
  • Resolve client items accurately and in a timely manner
  • Responsible for developing and sustaining a long-term relationship with clients
  • Stay current on equity compensation industry standards and trends via conference participation (GEO and NASPP) including continuing CEP education, local industry chapter participation, client forum presentations, etc.
  • Implement controls and oversight for high value transactions, including transactions for top level executives at target corporate clients
  • Responsible for weekly or bi-weekly check-ins calls with assigned clients to ensure overall satisfaction, timely resolution of issues/items and consultative interaction is occurring. Recognize opportunities for improvement and growth in the relationship
  • Participate in the creation and delivery of regular on-site client service review meetings with assigned clients
  • Provide training and expertise around Schwab system functionality and capabilities to our corporate clients, enhancing their experience with Schwab
  • Provide team sales support for the SPS Sales team as needed (RFP and RFI response review, onsite presentations, webcasts and system demonstrations)
  • Participate in providing requirements and enhancements for SPS systems and processes
  • Provide guidance to technology teams and advocate for client needs and requests
  • Must have flexibility to provide after hours and periodic weekend support for client events and escalations

What you have
  • Bachelor's degree highly preferred
  • CEP® designation Level 1 or higher preferred
  • Brokerage, financial or accounting experience within a corporate or brokerage environment preferred
  • Advanced Knowledge of Excel and other MS Office skills required
  • Travel Requirements: 5-10% as needed
  • Familiarity with Equity Compensation Administration systems a plus.
  • Shown working knowledge of stock options, employee stock purchase plans, dividend equivalent rights, restricted stock , ASC718/IFRS2 and/or corporate accounting administration preferred
  • Strong organizational skills with ability to work on multiple assignments simultaneously and complete them within established deadlines
  • Positive demeanor, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
  • Excellent communication, problem solving, and presentation skills to influence and build consensus among your team members and leadership
  • Ability to articulate Schwab's Visions and Values to team members
  • Capacity to be a flexible & adapt to shifting priorities and be a collaborative teammate, project management, business analysis and/or consulting experience preferred

Colorado CompensationTarget Total Compensation - 71,100-140,800Your actual pay will be based on your skills and experience -- talk with your recruiter to learn more.
More Information on Charles Schwab
Charles Schwab operates in the Fintech industry. The company is located in San Francisco, CA and Lone Tree, CO. Charles Schwab was founded in 1973. It has 22335 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 243 open jobs at Charles Schwab, click here.
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