Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We believe in what's possible and shape what's next.

At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across 7 countries while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 200 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 15,000 employees. We were named one of Fortune's 100 Best Companies to Work For in 2022 and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.

Job Title: Client Service Lead

Slalom is seeking a Client Service Lead (CSL) to help our markets in the southeast and emerging clients reach for and realize their visions. You will play a key leadership role in expanding our brand and presence across the market. As a CSL, you will be focused on deeply understanding our clients' objectives, building trusting client relationships, delivering amazing work, and positioning Slalom as the "go to" consulting partner for transformation projects across business and technology.

Client Leadership, the Slalom Way

At Slalom, we work to help our clients succeed. We work with them to achieve their objectives and set their sights on the realm of the possible. The CSL is the nexus of this work. As a CSL, you'll spend your days working directly with our clients - understanding their environments & industry, recognizing their opportunities & constraints, delivering on client projects, overseeing our delivery work, developing & implementing strategies that marry Slalom capabilities and client needs, and managing the overall business & operations of a given portfolio.

Core Responsibilities Include:

• Customer Love: One of the core pillars of Slalom's strategy is Customer Love. The CSL is responsible for ensuring our clients' expectations are met and exceeded, and our overall client satisfaction is high. The CSL works with our practice leaders to develop and deliver the right solutions to meet our clients' needs.

• Delivery: Slalom believes that client facing roles should have a delivery component to them. You will be delivering engagements that involve primarily our local delivery team, as well as working with our Global Development and Growth Platforms across the company, including Slalom build.

• Business Management: As a leader of a portfolio, the CSL is a business builder responsible for ensuring the profitability and stability of the portfolio, managing risk, and ensuring the long-term viability of the business. Working with our sales executives and market leadership, the CSL is responsible for building and managing an annual portfolio of $3-5MM.

• Relentless Focus on Teams: Another of Slalom's pillars is Relentless Focus on Teams. As a CSL, you'll have the opportunity to shape and lead delivery teams at the client sites - aiding in the development of careers and shaping high performing individuals into high performing teams. You'll also actively form the future of Slalom's workforce through engagement in the recruiting process for this rapidly expanding market.

• Ambassador of Values: As a leader in the market, the CSL is a constant ambassador of Slalom's core values and ensures we exemplify our values in our delivery and interactions with clients, recruits, and the overall market.

Qualifications:

• 10+ years prior consulting experience is required

• BA/BS Degree

• 8+ years management/leadership experience

• Advanced project delivery including all aspects of program/project management

• Previous P&L responsibilities

• Ability to communicate effectively and tactfully across all levels of the organization

• Excellent negotiation, conflict management, problem solving and decision-making skills

• Proven track record of client/employee satisfaction