What does a great Client Service Executive do?In the role of a senior department leader, overall product and process expert, the Client Service Executive assures client satisfaction by improving overall quality of multiple products delivery and and services enhancements for new and existing clients. Partners with Fiserv Business Leaders to minimize losses and expand growth by addressing all concerns regarding overall relationship management. Serves as focal point and operational team leader for both external and internal projects and customers. Maintains strong mutually beneficial relationships with business leaders throughout the organization. Provides executive level reporting on Fiserv performance. Implements additional products and services which maximize both client and Fiserv profitability; develops client solutions to market challenges; oversees daily operations for all client specific activities and services; breaks down barriers when necessary to assure quality products and services are provided; and institutes remedial actions when appropriate to control and eliminate Fiserv and client liability. In short the Client Service Executive should be able to support any issue or client in the closed loop portfolio.You can look forward to,• Leading department wide process improvement inititatives.• Coordinating deployment of CRM related applications.• Monitoring, consolidating, and analyzing service level requirements and reports to ensure compliance with Client specific Service Level Agreements (SLA's).• Acting as SME to any part of the closed loop environment. Should be able to assist on any Incident issue. Need to be able to understand the reporting from the production support team.• Represent and the Client excellence team and provide technical support to for sales calls.• Communicating SLA performance levels to Clients.• Maintaining accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes by utilizing appropriate systems and tools to track client interactions.• Functioning as the overall Project Manager for Internal Strategic and Client specific projects and initiatives.• Facilitating the Client training process as it relates to platform applications, association releases and product functionality. May facilitate the Client communication and delivery process as it relates to association releases, regulatory changes, product/platform upgrades, fee revisions and system enhancements.• Leading business reviews and/or creating client operational performance reviews. Other duties as required and directed by management. • Coordinating P1 Issue Management• Client international expansions including regulation and currency coordination.• Complex Franchise and TW Support• Solid understanding of and the ability to perform independently all Sr Client Service Functions including but not limited to• Coordinating operational items such as• Card Orders• New user requests (CL, PBC, BI, Settlement Services)• Card Data files• Billing items• Boarding and terminal orders• Fulfillment inquiries• Reporting inquiries• Technical Project Requests• Fast Track requests• Implementation request• IT project requests• DW provisioning requests• PBC requests (assistance with batch/bulk activations)• Tier reviewsJob Requirements• 4 year degree or ?? work experience• 5-7 years of progressively responsible industry experience in a senior customer facing rolePreferred qualifications for consideration:• Cross functional experience with Finance, deal closing experience, price costing, and volume grid experience preferred• Strong interpersonal, written and verbal communication, presentation, and organizational skills• Effectively interact and communicate with varying levels of leadership across a broad network of resources (should be comfortable with any sub C suite communication)

In depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues• Experience in a matrix environment (Dotted-Lined Management)