Job Description
About the team:
Act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients strategic to the Enterprise.
What you will be doing:
As primary liaison, is responsible for escalation, effective oversight, and execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
• Account plan activities include, tracking client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.
• Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
• May prepare monthly and quarterly departmental reports.
• May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering
• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
• Educates clients on various FIS processes and procedures assisting with awareness, navigation, and self-help. Keeps abreast of new products/services and changes to existing products/services and maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• May conduct regularly scheduled status calls with client to discuss important key service topics, to review projects in client's queue and to discuss available service offerings.
What you bring:
Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Prior banking or finance related experiences a plus
• Knowledge of FIS products and Services a plus
• Strong problem solving skills, organizational and time management skill is required
What we offer you:

• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility, and respect
• Varied and challenging work to help you grow your technical skillset

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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