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The Client Relations Manager / Senior Account Manager of Client Partnerships is a trusted partner to Nordic clients and prospective clients. This position includes building strong relationships, identifying and managing staff augmentation opportunities, and strategically expanding Nordic's staff augmentation business at assigned accounts. The Senior Account Manager will work closely with the Client Partner Executives to which they are assigned as well as the Vice President of Client Partnership for their region. This position is a critical part of the Client Partnerships team and serves, in conjunction with Account Managers and Client Partner Executives, as a central point of contact for clients in solving problems in the spirit of Nordic's maxims.

KEY RESPONSIBILITIES

The Client Relations Manager / Senior Account Manager will have the following key responsibilities which include, but are not limited to:

• Creating and maintaining exceptional relationships with key client stakeholders and internal partners serving as primary client contact for all staff augmentation needs

• Collaborating with Client Partner Executive in identifying, developing, managing, and winning large, complex sales opportunities Supporting assigned Client Partner Executive creation of proposals in response to client RFP and solution requests
• Identifying client needs and responding attentively to inbound client staff augmentation requests providing excellent customer service through creative problem solving in addition to timely and professional communication
• Developing and executing strategies to expand staff augmentation business at clients
• Matching the right consultant to the right opportunity ensuring client requirements are met
• Positioning resumes and sharing tailored insights with client based on the consultant and opportunity

• Preparing consultants for interviews
• Monitoring customer satisfaction and consultant performance and working independently and/or with Client Partner Executive
• Identifying opportunities to pivot staffing requests to other Nordic solutions
• Coordinating with internal partners to ensure satisfactory consultant onboarding for our clients
• Developing and complying with internal processes to maintain relevant customer details such as: staff opportunities, client contacts, and communications

• Assisting with and attending Nordic special events and conferences at Corporate office or other locations
• Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
• Remaining flexible to ever changing client requests and prioritizing accordingly
• Supporting the Client Partner Executive and the proposal team throughout RFP/RFQ/RFI client requests

• Sharing and developing best practices across teams for CRM, communication, and other business processes
• Communicating in a timely manner to resolve customer requests and needs

SKILLS AND EXPERIENCE

• Bachelor's degree or equivalent experience

• 3+ years of customer service and/or sales experience
• Experience with Epic strongly preferred
• Demonstrated success in customer service or account management
• Experience utilizing a strong customer service attitude and skill set
• Excellent communication skills, written and verbal

• Strong attention to detail and ability to organize and prioritize tasks
• Must demonstrate and embody Nordic's maxims
• Able to work well under pressure and within time constraints
• Ability to work independently as well as within a team environment

ADDITIONAL DETAILS

• Willingness to travel up to 40% of the time
• Availability to work occasional nights and weekends as business needs arise