Client Operations Manager

Beeline pioneered the world's first extended workforce platform to solve the complexities of managing the modern workforce. With a data set encompassing more than 30 million workers and over $700 billion in talent spend spanning more than 20 years, its intelligence-driven platform transforms how businesses engage, manage, and optimize external talent across more than 120 countries. Enterprises benefit from our unmatched experience and innovation, deeply seasoned experts, and industry-leading partner network to connect them to the remarkable talent within the global extended workforce. To learn more, visit beeline.com.

The Company: If you love more of a less-formal work environment, flexible paid time off, a competitive compensation and benefits offering - and have a winning attitude, Beeline is for you! Beeline Extended Workforce Platform connects all users - clients and their service providers who create the demand for work, suppliers who curate and employ talent, and the talent who produce outcomes through one cloud-based platform. As the world's first Extended Workforce Platform, we have the deepest, most seasoned team of experts in the industry and are known for the great care we take with our clients, partners, and employees alike.

Our Vision is: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.

Our Mission is: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline, our solutions, our culture, and available positions visit: https://www.beeline.com/careers/

The Position: We're looking for a Client Operations Manager in our Jacksonville, FL location!

Purpose of the Position: The Client Operations Manager's (COM) primary responsibility is to support and manage the technology for our client's day-to-day program operations, driving the operational roadmap. The COM acts as the advocate and Beeline liaison for assigned client base.

Responsibilities:

• Accountable for the vision and execution of the operational roadmap to promote program growth and operational efficiencies
• Builds and maintain effective connections with clients and partners to ensure positive working relationships
• Serves as an expert on their client's program and how they utilize the Beeline technology to support their strategic program vision
• Proactively assesses, clarifies and validates client and partner needs on an ongoing basis
• Works closely with Client Relationship Manager to understand and support strategic vision for the program
• Collaborates with Client Services SMEs to execute the operational tasks to achieve program objectives on time and with high quality
• Plan and lead regular meetings with program team to discuss present and future issues/updates
• Monitor reports for any issues and convey concerns to management
• Participate in client lifecycle initial stages to influence key implementation decisions
• Perform client visits when necessary to promote and foster positive Beeline relationship
• Communicate recommended changes for technology improvement to clients

Requirements:

• Bachelor's degree or equivalent experience
• Exceptional interpersonal and collaboration skills
• Excellent written and oral communication skills
• Strong problem resolution skills to solve problems and deliver on-target solutions
• Demonstrated experience of working in fast-paced client facing environment
• Proven track record of successfully working across departments and managing multiple priorities
• Leadership skills to manage a team and influence internal and external stakeholders
• Industry experience within MSP, staffing services provider or technology background in account management
• Self-motivated with analytical ability
• Understanding of project management/implementation methodologies
• Three years plus experience with MSP/VMS programs (desirable)
• Knowledge of Beeline or similar competitor products (desirable)

Desired Competencies:

• Ability and desire to drive change through high-energy, can-do attitude; comfortable working in a high-performance, entrepreneurial, open-door environment;
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business;
• Strong analytical and problem-solving skills;
• Ability to work autonomously;
• Attention to detail / detail oriented.

This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled