About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Client Operations Manager is responsible for full ownership of the operational relationship with new customers (B2B), including management of  implementations, as well as ongoing  operational support after the customer has launched  with Parsley. This role is responsible for successfully executing the operations required to fulfill contractual obligations  and customer expectations. This person will report into the Director of Commercial Operations, and will work cross-functionally with the Customer Success & Member Experience teams to provide the highest level of operational support for our strategic clients.

What you’ll do:

• Oversee, coordinate, and manage  implementation of new customers, maintaining communication and providing regular status updates to internal teams throughout the course of the project plan
• Develop strategies to proactively  identify and address implementation risks and develop mitigation plans for each unique customer (e.g., timeline constraints, product backlog, etc.)
• Fully own  day-to-day management and coordination  of cross-functional implementation teams, ensuring timely completion of project plan milestones, course-correcting as needed, and filling gaps where necessary
• Assume direct responsibility for achieving performance against company-level OKRs related to B2B (e.g., 100% of customers launched on time) 
• Act as the Client Operations subject-matter expert, in coordination with  Clinical Strategy & Operations and Engineering, Product & Design (EPD) teams, to evaluate scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct services and technologies are deployed to support customer requirements
• Provide a cohesive end-to-end Parsley experience from the customer perspective
• Plan, lead, organize and execute project initiatives in order to drive successful engagement and activation of Parsley customers and their members in accordance with approved scope and schedule
• Own the Client Operations relationship with  customer representatives, including benefits leaders, legal representatives, account managers and coordinators, etc., and ensure contractual operational requirements are fulfilled after the customer has launched with Parsley

What you’ll need:

Benefits:

• Competitive compensation package
• Meaningful equity stake
• Complimentary Parsley Health Complete Care membership
• Medical, Dental, and Vision insurance
• 401K + Employer Matching
• Parsley Health Store: discount on applicable products
• Flexible work environment
• Generous 4+ weeks of paid time off
• Home office equipment stipend
• Annual professional development stipend

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

​​We also recognize that some people - particularly underrepresented groups, such as women and BIPOC - aren’t comfortable applying for a role unless they meet 100% of the listed qualifications. If you’re on the fence or unsure if your experience perfectly matches our job posting, we still encourage you to apply! We have a section of our application where you can explain why you’d be a good fit for this position even if you don’t meet every qualification listed.

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. We look forward to connecting!

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