Parsley Health
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Client Operations Manager at Parsley Health (Remote)

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About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

The Client Operations Manager is responsible for full ownership of the operational relationship with new customers (B2B), including management of  implementations, as well as ongoing  operational support after the customer has launched  with Parsley. This role is responsible for successfully executing the operations required to fulfill contractual obligations  and customer expectations. This person will report into the Director of Commercial Operations, and will work cross-functionally with the Customer Success & Member Experience teams to provide the highest level of operational support for our strategic clients.

What you’ll do:

  • Oversee, coordinate, and manage  implementation of new customers, maintaining communication and providing regular status updates to internal teams throughout the course of the project plan
  • Develop strategies to proactively  identify and address implementation risks and develop mitigation plans for each unique customer (e.g., timeline constraints, product backlog, etc.)
  • Fully own  day-to-day management and coordination  of cross-functional implementation teams, ensuring timely completion of project plan milestones, course-correcting as needed, and filling gaps where necessary
  • Assume direct responsibility for achieving performance against company-level OKRs related to B2B (e.g., 100% of customers launched on time) 
  • Act as the Client Operations subject-matter expert, in coordination with  Clinical Strategy & Operations and Engineering, Product & Design (EPD) teams, to evaluate scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct services and technologies are deployed to support customer requirements
  • Provide a cohesive end-to-end Parsley experience from the customer perspective
  • Plan, lead, organize and execute project initiatives in order to drive successful engagement and activation of Parsley customers and their members in accordance with approved scope and schedule
  • Own the Client Operations relationship with  customer representatives, including benefits leaders, legal representatives, account managers and coordinators, etc., and ensure contractual operational requirements are fulfilled after the customer has launched with Parsley

What you’ll need:

  • Bachelor’s Degree required
  • At least 4 years’ relevant work experience in a direct customer facing and implementation delivery role.
  • Demonstrated ability to quickly learn new concepts and convert them into customer solutions.
  • Self-motivated with the ability to make independent and sound decisions with minimal oversight
  • Customer service driven mentality with the ability to fully own client relations
  • Excellent oral and written communication skills.
  • Ability to maintain effective working relationships.
  • Ability to rely on experience and judgment to plan and accomplish goals
  • Analytical and problem-solving aptitude

Benefits:

  • Competitive compensation package
  • Meaningful equity stake
  • Complimentary Parsley Health Complete Care membership
  • Medical, Dental, and Vision insurance
  • 401K + Employer Matching
  • Parsley Health Store: discount on applicable products
  • Flexible work environment
  • Generous 4+ weeks of paid time off
  • Home office equipment stipend
  • Annual professional development stipend

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. 

​​We also recognize that some people - particularly underrepresented groups, such as women and BIPOC - aren’t comfortable applying for a role unless they meet 100% of the listed qualifications. If you’re on the fence or unsure if your experience perfectly matches our job posting, we still encourage you to apply! We have a section of our application where you can explain why you’d be a good fit for this position even if you don’t meet every qualification listed.

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. We look forward to connecting!

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Candidate Location Eligibility:
New York City, NY

Technology we use

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What are Parsley Health Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Parsley Health Complimentary Membership
Team workouts
Weekly virtual yoga sessions
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Available after 5 years of consecutive employment.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Some Meals Provided
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within
Continuing Education stipend

An Insider's view of Parsley Health

What's something quirky about your company?

While it may seem quirky to some, at Parsley Health it is the norm to integrate deep breathing exercises into meetings throughout the day. Deep breathing can help to lessen stress and anxiety, thereby helping to equip employees as they navigate hectic work weeks and family life. Take a few moments to breathe. It makes such a difference!

Jaena

Clinical Learning & Development Program Manager

What kinds of technical challenges do you and your team face?

Parsley strives to streamline healthcare by building a robust yet intuitive digital experience. Our platform needs to be precise, fast, and always operational to provide a close-knit connection between members and their providers. We need to ensure our members can schedule appointments, process lab orders, & manage their medication from anywhere.

Duri

Lead Software Engineer

What are some things you learned at the company?

I’ve learned that growth here is inevitable. We’re always flexing to meet new initiatives within the company which in turn fosters our individual growth. I’ve also learned that you can run a successful business while also caring about the well-being of your employees.

Rachel

Senior Membership Experience Manager

What are some things you learned at the company?

Parsley has given me the ability to successfully work cross-functionally as well as the tools needed to thrive on individual projects. Because our teams work at a fast pace without missing details, I have learned how to quickly adapt to any situation that comes my way.

Kate

Lead Care Manager

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