Echo Global Logistics
Hybrid

Client Operations Lead

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At Echo we are committed to help our Associates grow their career. Apply today and grow with Echo!
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview:
In addition to the daily responsibilities of an Account Executive, the Operations Lead will be the liaison between the Operations Manager and members of his or her team. As the point person on the team, the Operation Lead is expected to support any needs up until escalation to the Operations Manager.
Essential Job Functions: Team Leadership & Development
General Responsibilities

  • "Go to" person between your operations team of Account Executives and the Operations Manager
  • Continue to develop client relationships and penetrate/grow/retain accounts
  • Exception management escalation from Account Executives
  • Use internal reporting tools to analyze Echo's performance and proactively address areas for concern
  • Manage the operational development for multiple Account Executives which include, but are not limited to:
  • ADR assistance escalation
  • Assist with LMO's under $1,000
  • Clutch support
  • General accounting for team
  • Insurance/Credit requests
  • Load acceptance
  • TMS systems
  • Market intelligence
  • Spot quoting
  • Updates and reporting
  • Proactive and over communication
  • Case management
  • Work closely with bothsalesmanager and operation manager on team objectives.
  • Cultivate talent through mentoring teammateson a daily basis,in particular whenit pertains to problem solving, business development and customer communication skills.
  • Promote a cross-trained environment to ensure 100% account coverage
  • Meet with Operations Manager on a weekly cadence to drive team goals/objectives
  • Communicate team's performance through daily/weekly KPI's


Qualifications

  • 2+ years' Echo experience
  • Proven leader
  • Proficient across all modes that Echo offers
  • Eagerly accepting of new challenges, and self-managed and motivated
  • Proven ability to become trusted advisor of the Client
  • Confidence to make tough decisions when necessary
  • Proven track record for continuous improvement


Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Echo has it's own Softball league in the spring/summer!
Fitness stipend
Gympass!
Onsite gym
Professional Development Benefits
Job training & conferences
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 800 sales representatives hustling to move over 16,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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