Client Operations Coordinator at TechnologyAdvice (Remote)

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Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Established in 2006 out of our founder’s dorm room, we continue to expand our business. In 2021 we acquired TechRepublic, and in 2020, we acquired QuinStreet B2B, both leading resources for IT and business decision makers. These critical acquisitions included global teams of dynamic technology and media professionals to enhance our presences in the US, the UK, Singapore, and Australia. We now have more than 20 digital media brands and over 500 global team members, representing 12 languages.

Listed on the Inc. 5000 list of America’s Fastest-Growing Private Companies five times and a five-time recipient of the annual Tennessee Top Workplaces awards, we take both our growth and employee engagement seriously. We work hard each day, but we know how to have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.


The Opportunity…

The Client Delivery Coordinator will work closely with the Client Success and Operations teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. The core mission of the Client Delivery Coordinator is to set up lead generation programs and deliver leads to our clients. Client Delivery Coordinators will be expected to handle all facets of lead delivery including API setup, portal management, digital lead files and troubleshooting in a timely manner that creates a "customer first" experience for clients. This role requires someone who is efficient yet thorough, and can manage a large pipeline of programs and tasks at once.

How You'll Contribute… 
  • Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platforms
  • Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
  • Update programs with changes and keep accurate records between Salesforce and our internal tools
  • Use internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leads
  • Help establish processes to increase efficiency and offer creative solutions to solve problems
  • Work with Client Success and Operations team members to create best outcomes on program performance.
  • Provide insights and reporting to support program renewal
  • Seek new ways to improve upon existing programs and increase efficiency and quality
What You Bring…
  • Bachelor's degree from recognized institution
  • Familiarity with Salesforce, or other CRM tools
  • Excellent communication skills through slack, email, phone and in person.
  • Excellent time management skills and the ability to multitask while upholding a high level of accuracy
  • Organized and detail-oriented
  • Creative, problem solving ability
Why You Want Us...
  • Remote, hybrid, and in-office work options - your choice!
  • Comprehensive health insurance (medical, dental, vision, life, and disability)
  • Pet Insurance
  • 401(k) retirement plan with company match
  • Flexible paid time off, take time off when you need it!
  • Paid maternity and parental leave
  • Subscription reimbursement to the Headspace App
  • Monthly fitness membership reimbursement 
  • Team outings and volunteer opportunities
  • Bucket List Benefit: We’ll financially help you check something off your bucket list
  • Ongoing career development meetings, professional development opportunities, and incentives
  • Milestone celebrations for birthdays, weddings, work achievements, and more!
  • In-office coffee, snacks, ping pong, beer on Fridays, and catered lunches 4 days/week 

#LI-Remote

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

 

We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

 

Pre-employment screening required.

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Technology we use

  • Engineering
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    • ZoomInfoLead Gen

An Insider's view of TechnologyAdvice

How would you describe the company’s work-life balance?

Since I am based in APAC, my team in the US is very mindful and accommodating with my scheduled work hours. My meetings are always within a reasonable time frame, not too early and not too late, giving me ample opportunity to spend quality time with my family.

Saniya

Senior HR Generalist

How does your team reward individual success?

We promote from within, have a clear path to becoming an Account Executive and we also offer monetary incentives for when a member goes above their goal!

Catherine

Sales Development Manager

What are TechnologyAdvice Perks + Benefits

TechnologyAdvice Benefits Overview

TechnologyAdvice provides benefits and perks intended to support the whole person. We're continuously innovating on how to provide a comprehensive offering that our team benefits from no matter where they're located!

Culture
Volunteer in local community
TechnologyAdvice is actively working towards our Big Hairy Audacious Goal of
Partners with Nonprofits
TechnologyAdvice has ongoing partnerships with organizations that support the communities our team live and work in. Youth Villages and Best Buddies are two ongoing partnerships.
Friends outside of work
Eat lunch together
Intracompany committees
TechnologyAdvice is proud our of active Diversity, Equity, and Inclusion committee and subcommittees, driving events, education, and engagement opportunities across the globe.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Every team member completes Unconscious Bias Training. People leaders complete supplemental Unconscious Training as part of their management training.
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
TechnologyAdvice provides catered lunches four days a week for in-office team members.
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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