Associate Client Managers are integral members of our account management teams. The primary responsibilities of this role are supporting our Large Account team's various periodic projects/reports for clients and supporting the Team with the WTW systems/platforms. Additional responsibilities may include supporting all aspects of new and renewal business, marketing and remarketing process, and day-to-day servicing of accounts.

Note: Visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity

The Role

Associate Client Managers are responsible for providing timely, accurate, technical support to client decision makers. Specific duties include but are not limited to:

• New Business Support: Account creation and detailing; information gathering
• Excellent time management skills
• Renewal Support: Information gathering; proposal draft; post-binding
• Policy document retrieval, processing, and delivery
• Maintain account management information in appropriate systems
• Certificate requests and inquiries
• Collaborate and communicate with the Network to process, invoice, deliver, and service globally placed US policies
• Coordinate billing based on client/carrier instructions and assist in collections as needed
• Gather necessary information to complete the Surplus Lines billing/filing process
• Ensure compliance with all Willis Towers Watson and regulatory procedures such as WEM, SOX, FATCA, surplus lines tax and country sanctions

The Requirements

• 0-3 Years of prior Commercial Property & Casualty (P&C) insurance knowledge or business administration experience
• Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current status.
• Strong verbal and written communication skills; foreign language skills a plus
• Demonstrated analytical ability, problem solving, and desk management skills
• Technological acumen to adapt to multitude of technology-based systems, including agency management software, Adobe PDF applications, Microsoft Office Suite, and proprietary applications
• Intermediate+ Microsoft Excel Skills
• Ability to work independently in a high-paced environment, yet maintaining attention to detail, process, and compliance
• Ability to collaborate with on-site and extended team members
• Able and willing to work a flexible work schedule as agreed
• Maintain performance to client service standards and/or metrics
• Service-oriented mindset

EOE, including disability/vets

Willis Towers Watson is a federal contractor and sub-contractor subject to the mandatory COVID-19 vaccination requirements of Presidential Executive Order 14042. Therefore, you must certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, and you accept an offer from WTW, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.