Client Learning & Enablement Manager

| Chicago, IL
WHO WE ARE 

Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT THE TEAM
 
The Client Learning & Enablement teams mission is to inspire and educate people in the ad tech industry and Centro customers on the evolving media landscape and technology trends. By connecting Centro’s innovative media solutions, products, and services, this team drives revenue growth by increasing the customers’ media intelligence and the utilization of Centro’s solutions through best-in-class content, consultative presentations, and certification programs. This team is powered by cross-functional collaboration and goes above and beyond by developing content & certification programs to empower our industry.
 
WAYS YOU’LL CONTRIBUTE
 
This high impact and highly visible role will report to the VP of Client Learning & Enablement and sit on the Brand Marketing team. You have the desire and ability to function as an individual contributor to grow and develop our Basis education programming in the industry, making it a raving success. You have a strong ability to identify gaps in customer education and enjoy finding creative solutions to scale programs. You will work both cross-functionally across customer success, product, services, programmatic solutions, onboarding, and product marketing as well as in a customer-facing capacity. You’ll contribute by:

  • Leading strategy in development of external facing LMS (learning management system) including what types of content to include, user experience, and design
  • Defining the program development of our customer educational content and learning paths to help our customers succeed using our software
  • Developing repeatable and scalable content to drive adoption of features that drive revenue
  • Creating and delivering award winning programming for Basis Institute inclusive of Basis certification programs for customers & the industry
  • Identifying key learning and education opportunities of Basis and the industry to help drive revenue & creating content to bridge those gaps
  • Maintaining and updating education content as new features & industry changes
  • Recommending and executing methods and strategies for delivering content in a tech-driven industry and environment
  • Owning, facilitating, presenting at certification and education events in person as needed and virtually
  • Acting as the liaison for internal stakeholders on education needs across external customers
  • Partnering with external education teams to integrate LMS & certification programming into customer education journey

WHAT YOU BRING TO THE TABLE

  • 4-6 years professional experience in programmatic or client services
  • Intermediate to advanced knowledge of PowerPoint
  • Comfortable with being in front of an audience & presenting
  • Ability to travel as needed (estimated 20%)
  • Ability to learn new software and programs quickly (Asana, Articulate, Camtasia, etc.)
  • Extremely detail oriented
  • Strong collaborator with ability to work across various departments and teams to create results

BONUS POINTS

  • Familiarity with Basis
  • Event & project management experience
  • Experience working in Articulate software
  • Video editing skills
  • Strong track record at winning in rock, paper, scissors

ANYTHING ELSE? 

Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.

LIFE WITH CENTRO 

We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members.

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 

We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
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