Client Experience Specialist - Mandarin (Fixed-Term Position) at Flyhomes

| San Diego, CA
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Flyhomes is reinventing the traditional real estate process to create a radically different experience. We level the playing field by giving any qualified buyer the chance to make a cash offer. We reduce risk and uncertainty for homeowners trying to buy a new home with our Trade Up program.  We streamline the homebuying process by offering brokerage, financing, closing, and home services. Innovation is in our DNA. What will you create here?

When you join Flyhomes, you will have the ability to not only affect change across an industry, but on a human level. Real estate, Mortgage and technology are what we do, but people are at the core of our mission. From client-facing roles to data and technology, we start and end with the people we work with because they’re what matters. You’ll work alongside others who love to solve problems, think creatively, and fly the plane as we continue to build it! If this sounds appealing, we want to connect with you.

The Client Experience Specialist - Mandarin role provides administrative and back-up support to the Client Advisors and is part of a team structure to ensure that clients have the best experience possible utilizing Flyhomes innovative products and services. TheClient Experience Specialist - Mandarin is involved throughout the home buying/selling transaction process and engages with clients to relay information, as needed. This role assists in keeping the client team organized and responsive for an exceptional client experience. 

This is a 3 month fixed term position, and is an entry point into our Client Advisor career path. Once you have secured a relevant real estate license and completed relevant training, you will have the opportunity to be considered for a permanent Client Advisor position.

What You’ll Do

  • Work collaboratively with internal team members in Activations, Scheduling, Tours, Pricing, and Closing to ensure effective communication flow and exemplary client experience throughout the client’s journey
  • Collaborate with the Pricing team to analyze home values and market trends to relay findings to clients
  • Partner with Advisors to review inspection reports and other property disclosures to identify key issues and communicate findings to clients
  • Be responsive to clients’ needs throughout transaction; providing administrative and backup support to Client Advisors 
  • Support Client’s homebuying process by sending home recommendations and answering general real estate questions 
  • Update and maintain the CRM software with clients’ information and transaction details
  • Oversee tour scheduling and assistance in the closing process
  • Oversee the listing coordination process with Global Operations support team 
  •  This is a full-time 3-month fixed-term position

What You’ll Bring

  • One or more years’ experience in real estate, customer service, or business development roles  
  • Ability to obtain real estate license in state of operation preferred
  • Proficiency with G Suite (Gmail, Hangouts, Calendar, Docs, Sheets) 
  • Bachelor’s degree or higher from accredited college preferred
  • Current driver’s license and insurance (role may require travel to meet with clients and conduct property tours in the local geographic area

 Your Superpowers

  • Client Focus: You possess a passionate drive to delight our clients and offer unique solutions that deliver on their expectations. You are adept at relationship management 
  • Critical Thinking: You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutions
  • Collaborative: You partner effectively with clients and colleagues, to drive our ‘winning together’ culture and execute on our common goals
  • Learning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
  • Driven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare you
  • Accountability: You accept responsibility for your own actions and decisions and demonstrate commitment to accomplishing work in an ethical, compliant, and efficient manner for the benefit of your clients and the company
  • Work Excellence: You are conscientious with the consistency and quality of deliverables. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.
  • Flexibility: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together

Flyhomes Perks

Reinventing an industry takes work and we aim to recognize and champion the well being of our people professionally, financially, physically and mentally.

  • Healthcare benefits…obviously, plus contributions to HSA
  • Flexible work schedules
  • 401(k) + employer match
  • Dog-friendly work environment (11 dogs…and counting!)
  • Real estate license sponsorship
  • And…drumroll please… rebates when buying / selling a home
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • SegmentAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • IntercomCRM
    • MailChimpEmail

What are Flyhomes Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have an active social committee!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Pet Friendly
We love dogs!
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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