Client Experience Manager at CNO Financial Group (Orlando, FL)

| Orlando, FL
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Position at CNO Financial Group, Inc.

CNO worksite is hiring a Client Experience Manager to provide remarkable ongoing support to our customers. The Client Experience Manager provides reports and audits, while making recommendations to clients to ensure compliance in all Signature Services. You will partner with the client experience team to gather information about the client's current benefit processes to assist in the ongoing servicing of their ERISA Benefits Administration portal.

This is your opportunity to build relationships with clients across a variety of industries. You will be able to flex your analytical muscles by working with cross-functional internal teams to troubleshoot and resolve benefits administration system issues. As a trusted client resource, you will reinforce the value of our service.

As a Client Experience Manager, your responsibilities will include:
  • Balancing a high volume (30 or more) of client solutions and building relationships so that each client feels they are the sole focus.
  • Interpreting employer sponsored benefit plans and ensuring that all Signature Services are compliant with client Summary Plan Documents, as well as ERISA regulations and guidelines.
  • Ensuring that Signature Services are compliant with ERISA regulations and recommend changes in plan design as needed for compliance.
  • Performing audits and analysis and providing clients with relevant and actionable information.
  • Creating effective communication to clients about customized portals and benefit plan design.
  • Acting as escalation resource, from the call center, for complex client and employee inquires.
  • Attending implementation and client calls to provide quarterly results.
  • Facilitating annual system renewals for open enrollment periods or other ad hoc projects.

The Client Experience Manager position is well-suited for you if:
  • You have a thorough understanding of employer sponsored benefits design and compliance.
  • You effectively translate complex subjects for people with a variety of backgrounds and knowledge levels.
  • You communicate change and problem resolution so that stakeholders buy-in and see the positive returns.
  • You are committed to providing a white glove customer service experience.
  • You have a high sense of urgency and can prioritize/reprioritize tasks quickly.

Qualified candidates will have:
  • 3-5 years of experience in the employee benefits space
  • 1-3 years of experience in client relationship management and/or worksite benefits administration & implementation.
  • Foundational understanding of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams)
  • Strong communication skills with a devotion to correct grammar, punctuation, and compelling content.
  • A proven track record of solving problems by partnering with cross-functional teams.

Currently, all CNO Financial Group offices are closed due to the ongoing pandemic. Upon reopening, we will be pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Carmel, Chicago or Philadelphia) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. Many of CNO's roles are full time work from home (WFH), also known as Remote. If this posting indicates location as central or eastern time zone, then the role is full time remote/WFH.

At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

About CNOCNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I), Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando, and Milwaukee.

At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit

CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link:
Equal Employment Opportunity is the Law (English)
Equal Employment Opportunity is the Law (Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)

As you explore job openings at CNO, please keep in mind that CNO will never ask you to provide payment-related information at any part of the employment application process. And CNO will communicate with you only through emails that are sent from a or email address.

If you receive an email purporting to be from CNO that asks for payment-related information or any other personal information, please contact law enforcement and report the email to [email protected]
More Information on CNO Financial Group
CNO Financial Group operates in the Financial Services industry. The company is located in Carmel, IN, Chicago, IL, Milwaukee, WI, Birmingham, AL, Orlando, FL and Philadelphia, PA. CNO Financial Group was founded in 2022. It has 10202 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 5 open jobs at CNO Financial Group, click here.
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