Client Experience Coordinator at TRIMEDX (Indianapolis, IN)

| Indianapolis, IN
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If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
  • Everyone is focused on serving the customer and we do that by collaborating and supporting each other
  • Associates look forward to coming to work each day
  • Every associate matters and makes a difference


It is truly a culture like no other - We hope you will join our team! Find out more about the available position below.

Interested in working in the healthcare industry? Would you like to make a difference in the lives of patients and their families? Do you enjoy a new challenge every day? Connect with us today!

Our team of Client Experience Coordinators (CEC) make a positive impact every day by:
  • Handling incoming phone calls for the servicing of complex medical equipment and life-saving Imaging medical devices
  • Partnering with clinical professionals on the telephone to input data for the servicing of medical equipment
  • Securing critical information through thoughtful and positive interactions


The Client Experience Coordinator - Contractor delivers exceptional service by coordinating repairs between healthcare professionals and TRIMEDX technicians. They are responsible for documenting equipment issues, determining severity and then dispatching the service request to the responsible technician. Coordinators are often the first point of contact in the organization's service model and their work directly impact the client's ability to deliver quality patient care. As such, they must professionally represent TRIMEDX in all interactions by demonstrating a commitment to the TRIMEDX vision, mission, and core values.

Location: Indianapolis, Indiana or Charlotte, NC

Our Corporate Office (CO) is on the northwest side of Indianapolis. (Opportunity to become remote work from your central Indiana home, in approx. 45-60 days once successful in-person, in the office training completed after 45-60 days)

Also, candidates in the Charlotte, NC area

Contractor: This role is for a Contractor, for a fixed duration of time, and will be contracted though our third-party vendor partner agency.

Responsibilities
  • Manage incoming interactions from healthcare professionals in a timely and courteous manner.
  • Demonstrate active listening skills and ask probing questions, as necessary, to relay the best possible information to the repair technician.
  • Document accurate information in work order systems.
  • Notify the appropriate field technician and escalate emergency situations utilizing call flow processes.
  • Demonstrate understanding of the healthcare environment, including medical equipment terminology.
  • Effectively use resources to solve customer issues or direct them to the appropriate source.
  • Adapt to process changes by staying current with new customer needs and CEC training materials.
  • Document and escalate safety incidents to the appropriate management and regulatory departments.
  • Demonstrate ownership and initiative by performing all necessary follow-up activities.
  • Document and escalate issues that may impact the CEC's ability to deliver upon the service model.
  • Assist with visitor side by sides.
  • Assist with peer coaching.
  • Data entry and analysis.
  • All other duties as assigned.


Skills and Experience
  • Must be able to type 45 wpm
  • Must have experience with Microsoft Outlook, or similar email solutions
  • Customer service experience preferred


Education and Qualifications
  • High School or equivalent degree required; college education preferred


At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer.
More Information on TRIMEDX
TRIMEDX operates in the Healthtech industry. The company is located in Indianapolis, IN. TRIMEDX was founded in 1998. It has 1913 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 8 open jobs at TRIMEDX, click here.
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