Description

Job Summary

The Client Executive is accountable for and success is primarily measured by client retention and increased revenue through renewals, selling additional Quantum services, and monitoring and ensuring successful performance guarantee outcomes. The Client Executive has responsibility for managing all facets of the relationship between our clients and Quantum Health. This person is the primary leader assigned to accounts to manage client satisfaction and retention, member satisfaction, service delivery, and reporting and analysis activities. The role includes working with various internal business partners to deliver Quantum Health's value proposition. The ideal candidate will have a background in mid to large-scale customer relationship management with demonstrated success exceeding expectations maintaining and growing their book.

Essential Roles and Responsibilities

% of Time Spent

Essential Tasks/Duties/Responsibilities

50%

• Providing overall, strategic oversight of the client experience.
• Building and maintaining strong relationships with key client stakeholders.
• Building and maintaining strong relationships with clients' advisors.
• These activities will ensure the clients and consultants consider the Client Executive trusted advisor.
• The Client Executive is responsible/accountable for retention of assigned clients and revenue.

25%

• Leading the recurring client performance reporting and analysis.
• Providing guidance to clients to optimize the partnership with Quantum Health - e.g. driving member engagement, integrating with other vendor partners, etc.
• Managing the financial relationship with clients, negotiating contract renewals, etc.
• Reinforce the Quantum story and value to both the client and the members to ensure client satisfaction and retention of membership and growth of revenue.

25%

• Acting as the primary client liaison within Quantum Health's operations.
• Working with the dedicated implementation team as needed to successfully onboard new clients.
• Resolving escalated operations issues.
• Conveying clients' strategic goals within the Quantum Health organization, developing a plan involving other functions and team members as needed and ensuring successful execution.
• Manage operational deliverables, based on client needs, to ensure client and Quantum success.

Skills and Qualifications

• 5+ years' related industry experience in consulting, sales, or other applicable area.
• Strong verbal and in-person presentation skills.
• Proficient PC skills, including MS Office Suite and SalesForce CRM.
• Travel required - cyclical depending on cycle of clients, but assume 4-8 days per month on average.
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies.

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