Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability for patients. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

innovaTel is a leading telepsychiatry provider dedicated to improving access to exceptional psychiatric care. innovaTel partners with clinical organizations to provide a range of services to both adults and children including psychiatric evaluations, therapy, medication management, patient education and consultations. 

In 2021, Quartet acquired innovaTel and are now coming together to deliver on our shared mission, delivering speed to quality mental health care for all.  We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the team & Opportunity:

Quartet’s Customer Success team is responsible for delivering value to customers by identifying opportunities to improve delivery against our  current contracts while scaling Quartet’s current offerings through upsells and expansions. The Customer Success team is joined at the hip with our partners across the organization to ensure continuous innovation– this includes close collaboration with product development, operations, and importantly, revenue. Because of the depth of our partnerships, together with our cross functional partners, we help to mutually define goals and objectives of our customer partnerships and ensure we support the GTM development against those expectations. Our approach is “partnership” rather than selling, to align on joint pain points, value and product capabilities. Our partnerships require someone who enjoys a fast-paced, innovative environment with daily client interactions, as we build and scale across the organization.

The Client Executive is responsible for supporting overall success with a defined subset of Customer Health Plans and Systems. The Client Executive represents Quartet externally, and acts as the voice of the customer internally. They serve as a trusted partner and point of contact for Quartet’s clients, reporting into the Head of Customer Success and partnering closely with internal Quartet teams, client operations, and client leadership to deliver operational excellence, manage day-to-day client interactions and operations, and identify and address areas of improvement to support Quartet’s ability to consistently deliver value. The Client Executive will manage and develop a Client Manager, and together will own the operational and relationship components of three or more partnerships.

Client Executives are highly organized and accountable client leads, who are able to project manage operational initiatives while building trusted relationships externally and collaborating to draw from the vast expertise of Quartet’s internal teams. The Client Executive adds value by ensuring that Quartet strives to solve large and long-term client business problems, doing so by strategically engaging with the client beyond immediate requests.

Accountabilities:

• General day-to-day management of Quartet partners with a focus on customer relationships at the VP level and below
• Build client champions that become Quartet enthusiasts
• SME on partner contracts, organization overview, partner strategy, personnel changes
• Executes against account strategy developed with head of Growth (West)
• Identifies areas of revenue growth with current customers; develops with head of Growth (National), plans to executes against them, and leads execution efforts 
• Follow and establish customer success best practices 
• Manage contract amendment, renewal processes
• Organize, and lead regularly scheduled customer facing meetings. Coordinate build and delivery of customer deliverables in conjunction with market and ops teams

Minimum Qualifications:

• Minimum 7-10 years of experience in account management, sales, business development and/or consulting
• Proven track record of building VP-level and above relationships with payors or health system partners
• Experience securing contract renewals and/or expansions
• Strong written and verbal communication skills
• Experience and strong interest in the healthcare tech industry
• Ability to go deep to understand and speak to product capabilities
• Demonstrates a self-starter mentality
• Experience working with several internal partners across departments such as product, engineering, and marketing

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

Have someone to refer? Email [email protected] to submit their details to us.