Client Executive II at NTT DATA Services (Dallas, TX)

| Dallas-Fort Worth, TX
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NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Executive II to join our team in the Dallas/Houston, TX area.

We seek a Client Executive in the Dallas/Houston area with experience in a broad Manufacturing environment, especially plant operations, to focus on defining go-to-market strategy and execution across a portfolio including: Business Resilience & Simplification, Digital and Data Driventh, Transformation Acceleration, Systems Resilience & Trusted Platforms, and Workforce Resilience. Additionally, they will provide thought leadership and advisory consultation across areas such as: data advisory, commercial operations and client engagement, and across digital transformation initiatives.

Additional Qualifications and Responsibilities:
  • Responsible for overall end-to-end client relationship development, client satisfaction, account P&L, sales/growth strategy and execution, ensuring client and NTT DATA expectations are appropriately set and managed.
  • Primary accountability:
    " Leads Client Relationship & Account Teams (Delivery, Sales, and Business Operations leadership assigned to the Client)
    " Timely execution of all client management responsibilities as defined by governance policies
    " Establishing 3-year strategic plan and vision for the account
    " Ambassador and spokesperson on behalf of the company

    Work with proper teams to ensure account/project start-up activities are complete, such as:• Contract Creation• Billing Unit Creation• WBS Assignment• Raising account specific R&Rs• Process (LOI, MOA situation)

    Understanding and communicating Client's Strategy/Objectives• Understanding and communicating NTT Value Propositions aligned to Client Strategy/Objectives• Ensure NTT brings relevant industry experience• Ensure NTT has Client Context knowledge development• Brand Strategy Development & Ambassador within the Client• Guides ONE NTT Marketing / Branding efforts within Client• Orchestrates relationships from all of NTT into client• Ensures C Suite and Key Buyer Relationship Development and Team assignments• Ensures appropriate Client Expectations• Ensures Client Satisfaction Assessment• Assessing Client Satisfaction with delivery process and outcomes• Develops and Executes Client Satisfaction Improvement Plans with Delivery Leadership• Relationship Management - StrategicDelivers P&L for client inclusive of sales, revenue, margin, investments (e.g., BD / RD / ABM)• Accurate and Timely Revenue / Cost / Margin forecasts• Revenue Management to POS and variance action plans• Participate and approve Margin Improvement Plans (Revenue and Margin)• Action Plan to close gap of forecast to AOP• Monthly, Quarterly reporting of account results internally and with client• Validated/interlocked AOP and monthly/quarterly forecasts• Work with Finance to ensure proper financial treatment (rev rec, accruals, etc.)• Ensure pricing changes and provisions are implemented, such as COLA, price changes, volume (ARC / RRC band issues, etc.)


Basic Qualifications:
  • minimum of 6 years experience within IT Services practice structure focused on building and managing client relationships
  • minimum of 4 years of Manufacturing industry expertise (preferrably in plant operations), focused on designing and delivering business outcomes
  • Undergraduate degree or equivalent combination of education and work experience


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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Consulting, Technology
More Information on NTT DATA Services
NTT DATA Services operates in the Analytics industry. The company is located in Plano, TX. NTT DATA Services was founded in 2022. It has 24200 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 131 open jobs at NTT DATA Services, click here.
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