Client Executive II at FIS
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the role:
As a Sales Executive - Client Management - Quota Carrier, you will collaborate with the C-suite level of finance, legal, and technical groups with a global fintech environment with endless opportunities for success. Provide industry-leading solutions to prospective clients.
- Works to achieve assigned annual sales quota.
- Manages, plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus.
- Acts as primary liaison between client and FIS and understands client needs including financial expectations and restrictions.
- Develops and executes account plans to ensure continued revenue growth from account base.
- Performs detailed territory review for management (1st Quarter) providing information on assigned client base.
- Demonstrates product and industry knowledge including various solutions, market strategies and competitive intelligence.
- Prepares and presents proposals to clients utilizing FIS resources and tools. Garners sales management approval for proposal generation and may not apply discounts to proposals/contracts without obtaining FIS management approval.
- Structures, negotiates and closes "deals" that meet customer expectations and FIS's ability to deliver; utilizes appropriate company resources per resources plan to provide product marketing support or specialized product sales expertise.
- Negotiates terms and conditions of FIS contracts with client and ensures terms are within FIS standards.
- Ensures accurate forecasting and pipeline management as well as accurate content and certification of information in EMS (Entity Management System for assigned clients.
- Implements account coverage methodologies that ensure 100% renewal rates of current FIS clients.
- Identifies and reports "at risk" clients and escalates to executive management; prepares, implements and executes "at risk" plan.
- Listens and escalates concerns of customers with regard to current products/services.
- Within client organizations, builds network of both operational and executive C-level users and maintains knowledge of products and services utilized.
- Works directly with Corporate Briefing Team to plan, coordinate and facilitate client meetings at FIS offices and Executive and/or Sales Executive visits and presentations at client on-site facilities.
- Prepares and submits Client Call Report after each client visit.
About the Team:
You will be working in a team of 8-10 account managers that manages 30-50 accounts each. The accounts are made-up of large, national and international merchants in the B2B space and many are household names and will demand a high touch engagement approach. We support these customers across a broader team of other teams, including professional services (for project based work), product (for aligning our solution to the customer's future needs), sales engineers (for scoping new work) and support (who manage the issues that get logged by customers). We also will interact with others from finance, contracts and other FIS sellers and account manages that may have new or existing business in the accounts. We are smaller and close team in that we are constantly learning from one another on best to support and manage our accounts.
What you will be doing:
- Sell products and services
- Manage relationships.
- Ensure alignment of client technology and business strategies.
- Focus on account retention and continued revenue growth.
What you will need:
- Extensive experience as a Sales Executive in FinTech or financial services.
- At least 10 years of experience interacting and partnering with senior management.
- Understanding of investment banking operations, technology and change landscape.
Added bonus if you have:
- Good understanding of FIS products and services
- General knowledge of financial and/or payment solutions technology including systems, applications and banking practices
- Requires expert negotiation and communication skills, both written and verbal
- Communicates ideas both verbally and in written form via presentation in a clear, concise and professional manner appropriate to audience including executive levels
- Requires solid decision-making and problem solving skills
- Analytical skills are required to determine client business needs and requirements
- Ability to remain calm under various levels of pressure
- Ability to show established track record of involvement in industry trade groups preferred
What we offer you:
At FIS, we are as committed to growing our employees' careers as our own business. We offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.