Client Engagement Manager

| Philadelphia, PA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
At Seer, we pride ourselves on innovation; standing out among the rest and enabling our clients to do the same. We're a Digital Marketing Agency powered by Big Data to drive integrated, holistic strategy for our clients. We get excited at the thought of bringing together millions of data points from disparate data sets (including qualitative!) to drive empathy-fueled opportunities and insights. Big Data, automation, and problem solving at scale: it's what's for breakfast. Could this be love? Maybe.

What about you? You’re equal parts leader and team player with a strong passion for digital marketing. Your ability to bridge the gap between enterprise-level clients and multi-disciplinary agency teams drives your success both internally and externally. Clients love you for your dedication to understanding the inner workings of their business and the challenges they face, then leveraging this info to shape strategy. Internal teams rave about your ability to help translate client goals into actionable SEO, PPC, and Analytics opportunities-- getting everyone rallied around the same holistic, data-driven strategy. 

Your intellectual curiosity and results-driven nature ripples across every team you touch. You’re a builder, known for leaving a mark on both client accounts and the overarching client services function you support. Apply and watch your experience skyrocket 🚀

Here are some highlights of what you’ll be doing…

  • You’ll manage 5-6 of Seer’s mid-size accounts, getting deeply ingrained with their business goals and helping to craft Seer’s overarching holistic strategy for tackling them
  • You’ll work with multi-disciplinary teams (100% digital) across Paid Media, SEO, Analytics, and Creative-- ensuring all channels are highly integrated and closely aligned to overarching client goals
  • You’ll lead internal teams of 4-10+ ensuring seamless integration and communication both internally and in our client presentation
  • You’ll develop deep expertise in the client’s business and industry, bubbling up relevant insights, challenges, and opportunities that deepen our client partnership
  • You’ll develop deep knowledge and understanding of the digital channels that support your client’s business, hopping into data visualization dashboards and gaining familiarity with the SeerClient tech stack to unpack strategy and ensure our recommendations are rooted in data
  • You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data team to architect a solution
  • You’ll be responsible for client retention, account profitability, and contract growth (where applicable)

The skills you’ll bring to the table…

  • You’re results-driven and hungry to help both your clients and agency succeed. Well established goals motivate you to continue innovating, while inspiring those around you to do the same
  • You take client retention, efficiency, and value-driven growth for the clients you manage pretty seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity
  • You’ve successfully juggled multiple clients/brands simultaneously, partnering with day-to-day marketing in a cross-functional capacity.
  • You have a well-rounded background in account management/client services and have experience in the digital marketing industry, particularly in Paid Media such as Paid Search, Paid Social, Display, Affiliate Marketing, etc.
  • You have the innate ability to simplify complex concepts and you know how to run a room, no matter who’s in it. You’re comfortable presenting and engaging with your day-to-day points of contact and c-level execs alike
  • You jump at the opportunity to facilitate knowledge sharing and collaboration with cross-functional teams. You keep projects on track to goal and ensure all team members have the tools they need to succeed
  • You have experience owning a client account start to finish. From onboarding a new client to leading weekly status calls, you know how to lead, delegate and connect the dots
  • You are comfortable with understanding your clients’ marketing tech stack and applying that knowledge to drive innovative solutions for your clients’ goals

Not ready to apply but want to keep in touch? Stay connected via our monthly Career Update newsletter! We'll share curated content on Seer, open roles, industry insights, career advice, events you don't want to miss, and more (so you never miss a beat).

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here-- you are welcome. If you read this job description with a belly full of excitement, we’re just as excited about you. You have to apply though :)

#LI-Remote

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • Adobe AnalyticsAnalytics
    • Google BigQueryAnalytics
    • Google Search ConsoleAnalytics
    • Google OptimizeAnalytics
    • Google AdsAnalytics
    • Bing AdsAnalytics
    • Facebook/Instagram AdsAnalytics
    • LinkedIn AdsAnalytics
    • BasecampManagement
    • Monday.comManagement
    • WordpressCMS
    • HubSpotCRM
    • PipedriveCRM
    • SalesforceCRM

An Insider's view of SEER Interactive

How would you describe the company’s work-life balance?

Seer has always allowed our team members to take the time they needed to decompress, volunteer, spend time however they saw fit with our unlimited PTO flexibility. We trust our team and want to make it as easy as possible for them to manage, life, health and work demands.

Emily

VP of People Operations

How do you collaborate with other teams in the company?

Even though I was hired for SEO, I’ve loved how closely I’m able to work with other divisions like Paid Search and Analytics. I don’t feel like I’m confined to search strategy at Seer -- because we take a data-first approach, the other teams become tools I can leverage to back up my recommendations, explore new strategies, and test out ideas.

Taylor

Sr. SEO Associate

What makes someone successful on your team?

At an agency like Seer, you’re constantly challenged and pushed out of your comfort zone. You lead with innovation because innovation is how you stand out from the other agencies your client is exposed to.

Molly McDevitt

SEO Manager

How do your team's ideas influence the company's direction?

We strengthen new ideas and encourage recommendations for improvement. We use our own data to guide decisions about changes that impact our team, clients, and community. At Seer, everyone from Interns to VPs have a hand in driving efficiency in how we work, as well as how we operate as an organization.

Wil

Founder & VP of Innovation

How does the company support your career growth?

At Seer, I'm able to thrive in my day to day role and learn tactics to develop new skills, all while supporting internal initiatives that I'm passionate about. I'm thankful to join a team that values culture as much as they value the bottom-line.

Caloua

Sr. Marketing Associate

What are SEER Interactive Perks + Benefits

SEER Interactive Benefits Overview

At Seer, we offer benefits that show we care and a culture that makes you stay. Our total compensation package includes benefits & perks that focus on supporting the whole team member -- from financial investments to a robust healthcare package, professional development, work/life balance, team recognition, and more!

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Our Kaizen Crew focuses on fun and culture-- from ongoing events throughout the year to Seer's annual summer gathering and EOY holiday party.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our I&D Group holds regular, ongoing discussions surrounding current events and educational opportunities for team participation. We're a passionate group dedicated to fostering I&D in our communities
Hiring Practices that Promote Diversity
We've implemented structured interviews to reduce bias and interview exercises that empower our team to focus on evaluating the candidate's direct experience in the specific role they're exploring
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
- 70% of medical premiums covered - $3,000-$4,500 HRA (Seer funded) for medical expenses - $1,000 HRA (Seer funded) for additional health expenses - Coverage for spouses, children, & domestic partn
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Seer offers mental health support via Ginger (https://www.ginger.com/experience)-- instant access to mental healthcare for all employees at no cost to you.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401(k) retirement plan matches 100% of employee's contributions at 4% of their annual base salary, with immediate vesting for matched contributions. Employees are eligible at one year of service
Company Equity
Profit-sharing is available to all employees at varying tiers. Read more about our profit-sharing program: https://bit.ly/3wXnnyG
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Each month Seer provides $3,000 of student loan assistance to two team members ($6000 total) who have applied for support. Team members are able to apply for student loan repayment each month
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
More Jobs at SEER Interactive49 open jobs
All Jobs
Data + Analytics
Design + UX
HR + Recruiting
Internships
Marketing
Operations
Project Mgmt
Data + Analytics
new
Philadelphia, PA
Data + Analytics
new
Remote
Data + Analytics
new
San Diego, CA
Design + UX
new
Remote
Marketing
new
Remote
Marketing
new
Remote
Operations
new
Remote
Operations
new
Philadelphia, PA
Project Mgmt
new
Philadelphia, PA
Operations
new
San Diego, CA
Project Mgmt
new
San Diego, CA
Operations
new
Remote
Data + Analytics
new
San Diego, CA
Data + Analytics
new
San Diego, CA
Data + Analytics
new
Philadelphia, PA
Data + Analytics
new
Remote
Internships
new
Remote
Marketing
new
San Diego, CA
Operations
new
Philadelphia, PA
Marketing
new
Philadelphia, PA
Marketing
new
Philadelphia, PA
Design + UX
new
Philadelphia, PA
Operations
new
San Diego, CA
Marketing
new
San Diego, CA
Marketing
new
Philadelphia, PA
Marketing
new
Remote
Marketing
new
San Diego, CA
Project Mgmt
new
Remote
Internships
new
Remote
Project Mgmt
new
Philadelphia, PA
Marketing
new
Remote
Marketing
new
San Diego, CA
Marketing
new
Philadelphia, PA
Marketing
new
Remote
HR + Recruiting
new
San Diego, CA
HR + Recruiting
new
Philadelphia, PA
HR + Recruiting
new
Remote
Operations
new
Philadelphia, PA
Operations
new
Remote
Marketing
new
Remote
Marketing
new
Philadelphia, PA
Marketing
new
San Diego, CA
Data + Analytics
new
Remote
Data + Analytics
new
Philadelphia, PA
Data + Analytics
new
San Diego, CA
Operations
new
San Diego, CA
HR + Recruiting
new
Remote
HR + Recruiting
new
Philadelphia, PA
HR + Recruiting
new
San Diego, CA
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView SEER Interactive's full profileSee more SEER Interactive jobs