Client Development Representative at M1 (Chicago, IL)
Who we are
M1 Finance has created a personal wealth-building platform made for the modern era, uniting personal perspective and automated ease. We seamlessly combine free investing, low cost borrowing and digital checking all in one intuitive, automated Finance Super App, and we’re driven by a mission to empower personal financial well-being. We believe that financial well-being is fundamental to overall well-being, and we strive to deliver products that are simpler, smarter, and stronger than those created by our competitors.
Our clients have already trusted us with over $6 billion of assets, we’re currently helping hundreds of thousands of people grow and manage their wealth with our industry-leading automation and tools, and we’re adding thousands of new clients every day.
We’re looking for passionate people who want to improve and build on what we’ve created and take responsibility to help others build something meaningful and sustainable for their futures.
We mean it when we say, “M1 is yours to build.”
If this sounds interesting to you, read on!
What we’re looking for
The Client Development representative will assist in growing the M1 client base with a focus on increasing assets under management. This will be accomplished by engaging with our existing client base through proactive outbound communication and providing excellent service and support to M1 existing clients. Overall, we are looking for a compassionate individual that will go above and beyond in improving our client experience with a committed focus on the growth of the client base and assets.
What you'll do
- Proactively make a high volume of outbound sales calls to existing clients to better familiarize them with the functionality of M1 Finance’s services.
- Assist and Schedule one on one product walkthroughs with clients and Client Development Associates
- Campaign management, including prospecting and servicing existing clients.
- Assist in the planning and ideation of various ongoing client webinars and call campaigns
- Ensuring (Salesforce) CRM system is up to date and activities are accurately documented as well as assisting in the creation of salesforce cadence and workflows
- Collecting and gathering feedback to better assist other teams and stakeholders
- Liaison between teams to ensure client requests are handled
- Long term interest in sales or marketing
- Excellent written and verbal skills
- Keen interest in marketing, sales, and the financial services industry
- Ability to take direct ownership of client needs and projects
- Strong work ethic, ability to manage competing priorities and problem-solving skills
- Willingness to prepare, study and complete necessary FINRA licensing exams (series 7, 63 or 66)
- 0-1 years of experience in sales or customer service is preferred
- This is a Chicago based role
M1's Commitment to Diversity
M1 is proud to be an equal opportunity employer. We celebrate different experiences and we're committed to diversity, equity, and inclusion (DEI) at all levels of the company. Women, minorities, veterans, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. With our three DEI task forces (internal education, recruiting, and community involvement) and five Employee Resource Groups (Mental Health, Pride, Black, Latinx, and Women at M1), M1 employees and leaders set aside company time to tackle DEI projects and achieve goals every quarter.
Our team embodies our eight core principles and if these principles speak to you – we’d love to talk with you.
- Mission Driven: We will passionately apply ourselves to deliver immense value to our customers, knowing if they succeed, so too will the company
- Extreme Ownership: We think and act like owners. Our focus is building long-term value, not scoring short-term marks. We own everything in our domain, including the outcome and everything that affects it
- Boldness: We want to do things of consequence. Make a difference. We would rather fail at something meaningful than succeed at something trivial
- Bias for action: The best way to make progress is to act
- Economical: Efficiency is important, and we consider both the costs and benefits of our actions
- Team-oriented: In working together, we maintain a low ego, make everyone feel welcome, assume good intent, trust one another, and seek out different perspectives. We empower our teammates to be at their best.
- Challenged, but not overwhelmed: We are curious people who always want to grow. Growth happens outside our comfort zone. We achieve our potential through consistent, manageable growth
- Integrity: We do the right thing. When we make mistakes, we own and correct them. We would be proud of our actions are shared with our family, friends, and strangers. Everyone can count on us to act according to our values, beliefs, and principles we state we hold. This trust must never be broken.
- Unlimited PTO
- Comprehensive health, dental, vision, disability, and life insurance
- Stock options for all employees
- Retirement benefit with employer match
- $500 to spend on home office equipment while working from home
- Stylish M1 swag
- Socially distant team outings, celebrations, and events
- Transparent and open communication
- Office in the Loop with a Game Room and Gym