Client & Community Relationship Specialist at PNC (Birmingham, AL)

| Birmingham, AL
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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client & Community Relations Specialist within PNC's Regional President organization, you will be based in Birmingham AL.

This is a hybrid position which provides flexibility to work both in the office and remotely and is based in Birmingham AL. Certain job responsibilities may require time in the office on a regular basis.

In addition to the job competencies provided below, we are seeking the following qualities in a candidate for the Alabama Client and Community Relations team.• Strategic thinker with a creative and unconventional approach to brand building• Strong communicator - speaking and writing - who possesses political savvy and is comfortable interacting with key constituents at all levels of the company and in the community• Leader and culture-builder adept at influencing without authority to advance the greater good

The CCRS position may require limited statewide travel, with occasional overnight stays, and candidates should also be prepared for occasional attendance at events outside of normal business hours (evenings / weekends).

Job Description

  • Plans and executes client and community relations activities including event planning, execution and tracking, market sponsorship activation, philanthropy, grant-making and employee engagement programs to deliver the PNC brand across the market. Partners with various PNC stakeholders. Supports line of business in executing business strategies.
  • Plans and executes market initiatives/projects which may include events, sponsorship activation, grant-making and employee engagement activities to deliver the PNC brand. Prepares direct internal and external communications in support of the RP office and market.
  • Supports the RP office in executing business strategies to help drive revenue across all lines of business. Produces campaign and event tracking reports showing return on investments and key initiatives. May be responsible for overseeing project budgets.
  • Maintains and oversees the allocation of highly valued tickets to line of business partners, customers and prospects. Partners with the Corporate Ethics to ensure compliance with applicable policies and regulations.
  • Administers/coordinates the local sponsorship and PNC Foundation grant process. Coordinates employee volunteerism, employee engagement, grant announcements and activation with local early learning centers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Budgeting - Knowledge of, and ability to apply, policies and practices for planning and administering a budget.

Business Markets - Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply this knowledge appropriately to diverse situations.

Community Management - Knowledge of, and ability to develop and use, strategies for building brand loyalty by promoting the flow of information, strengthening relationships, and encouraging productive collaboration among online community members.

Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Effectiveness Measurement - Ability to measure the quality and quantity of work effort for the purpose of improvement.

Event Management - Knowledge of event management processes and activities; ability to plan, organize and execute events and to coordinate resources before, during and after an event.

Organizational Savvy and Politics - Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.

Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at [email protected]

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
More Information on PNC
PNC operates in the Fintech industry. The company is located in Pittsburgh, PA. PNC was founded in 2022. It has 50977 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 322 open jobs at PNC, click here.
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