Client Account Support Senior Manager - Work from Home - eviCore at Cigna (Remote)

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Client Account Support Senior Manager - Work from Home - eviCore

Job Description

Owns the output of a single work area within Client Account Support and manages a team of Client Services job family roles. Responsible for providing client support in the areas of service, maintenance and penetration. Provides guidance and expertise to team members. Manages strategic service plans to facilitate results attainment. Utilizes in-depth professional knowledge but is guided by functional practices and well defined management precedents. Focuses on implementing and executing strategies within own department/discipline/team.

Work Experience
  • Bachelor's degree, preferred
  • Seven or more years of client interfacing experience
  • Three years of health care industry experience
  • Three or more years leadership experience
  • Demonstrated project management experience
  • Strong communication skills, and an ability to work in a fast-paced environment.
  • Contract negotiation experience required
  • Information technology knowledge preferred

Responsibilities include, but are not limited to:
  • Strengthen existing client relationships and develop new relationships with client leaders at various levels, including network, medical management, and vendor management
  • Support strategic growth actively, through coordination with the eviCore Growth Team
  • Periodically review client analytics with the CEM to ensure that program performance and value are meeting client expectations (this includes utilization, savings, and operational metrics)
  • Lead Joint Operating Committee (JOC) meetings
  • Provide direction and support to ensure that the CEMs are effective:
  • Engage with CEMs on a regular basis and assist as needed
  • Ensure timely resolution of client issues, including escalations
  • Ensure that requests are appropriately documented, tracked, and reported
  • Ensure that client documentation is being properly maintained
  • Help develop the CEMs' skills and capabilities
  • Coordinate with the Client & Provider Representative Team leadership to review any outstanding issues and communicate important trends.
  • Coordinate with IT, Clinical, and Workforce Management to resolve performance issues
  • Provide expertise in utilization management services and claims operations to include all cross-program services, such as eligibility, provider loads, authorization exports, and claims file exchanges

What you must have:
  • Professional aptitude to solve problems, answer questions and apply information based on current circumstances with ability to search beyond initial results
  • Strong analytical skills to perform effective troubleshooting.
  • Ability to communicate in a highly professional and effective manner
  • Ability to handle multiple tasks simultaneously, working independently and as part of a team in a collaborative manner
  • Ability to insure efficient coordination with all relevant entities.
  • Exceptional attention to detail and work product validation
  • Strong organization and time management capacity to balance multiple project priorities with limited supervision
  • Ability to handle confidential information on a daily basis in a professional manner
  • Ability to use PC software, and learn eviCore systems
  • Ability to travel on an as needed basis, less than 10%
  • Adequate home internet access will be required in this role

For this position, we anticipate offering an annual salary of $102,400 - $170,600, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
More Information on Cigna
Cigna operates in the Healthtech industry. The company is located in Bloomfield, CT, Phoenix, AZ, Philadelphia, PA and Plano, TX. Cigna was founded in 2022. It has 74000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 165 open jobs at Cigna, click here.
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