Claims Support Agent - FNOL
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
We are looking for a Claims Support Agent - FNOL to join our Claims team! You will support and be the first line of defense for our Claims Department. You will interact with customers by phone, email, and chat to handle all claims-related needs in an appropriate and timely manner to avoid delaying in our customers getting back to their "normal".
When time permits, we would like your assistance in updating forms, policies, procedures, and training materials; our business is constantly growing and it is essential that we make changes in real time.
A day in the life could include:
- Handling incoming calls and occasional outbound calls to interpret, analyze, and assist with customer inquiries
- Providing prompt, efficient responses and resolutions to each inquiry in a courteous, empathetic, and professional manner
- Monitoring claim assignments, adjuster profiles, and state licensing alongside providing loss-run reports
- Completing data entry of relevant information into client claims database or other business applications
- Assisting in filing new loss claims reported, confirm damages, DOL, and other conditions and circumstances of the loss with the client
- Running ISO and other reporting analysis and uploads into claim files
- Participating in individual and team trainings and meetings to ensure accurate information is relayed to clients
- Adhering to assigned work schedule; available to work flexible hours (includes nights, weekends, and overtime when required)
I’ve got the skills...but do I have the necessary ones?
- Superior customer service skills with a strong empathetic nature
- Ability to work in a fast-paced, team environment with limited structure
- Outstanding organizational skills and attention to detail
- Proficient in Google Suite; comfortable navigating multiple tools and systems simultaneously
- A need for efficiency - we are always looking to make our processes better
Catastrophe Requirement:
In the event of a catastrophic event, overtime and weekend shifts will be required.
Oh, and don’t worry, we’ve got you covered!
- Medical, Dental and Vision Insurance (including 100% employer-paid plans)
- 16 days PTO, 2 Floating Holidays & Federal Holidays (Memorial Day, Thanksgiving, etc.)
- Very generous equity options and 401K
- Parental Leave
- Continuing education and professional development
- Disability and Life Insurance
In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
EEOC Statement
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.
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